Account Director, Social

Who We Are:

TBWA is The Disruption® Company, a global agency collective of 10,000+ creative minds operating in over 80 countries. Named one of the World's Most Innovative Companies by Fast Company four years in a row, and Adweek's 2022 and 2021 Global Agency of the Year, we are a disruptive brand experience company that uses creativity to help businesses acquire a greater share of the future.

TBWA\Chiat\Day develops strategies, advertising, and brand experiences for some of the world's most iconic brands, with offices in New York, Los Angeles, and Nashville.

TBWA\Chiat\Day Values

• Our creative product is everyone’s responsibility.


• We are tough on work. We are kind to each other.


• When we take care of each other, the rest takes care of itself.

TBWA\Chiat\Day Attitudes

• Curiosity: Be open-minded to ideas wherever they come; curious people are often unafraid of change.


• Collaboration: Self-confidence without a big ego; work with all types of people;


• Integrity: What we say is what we do; it is honesty and respect in our dealings with people.


• Resourcefulness: To find ways to do whatever we have to do for our clients and our people.

Who You Are: 

The Business Director is a client partner, agile and accountable, with 8-14+ years of experience. You command a room, take charge, and are decisive in ambiguous situations or critical moments. You have mastered the art of delivery and diplomacy and are an advisor to your clients and a sounding board for the entire agency team. In this role, the Business Director will manage the day-to-day of their accounts, partnering with creative, strategy, and production leads to successfully run the business. You have a strong relationship with the day-to-day clients and are fiscally responsible for efficiently running their business. The Business Director reports to the Business Lead and brings them in for key internal and client meetings.  

• You have a broad understanding of client business problems and objectives, not just the projects within the agency.


• You contribute to the quality and effectiveness of strategy and champion creative excellence.


• You are a champion of the TBWA business goals, and you can connect the dots between culture, content, and context to seek out new growth opportunities.

As you develop in this role, the Business Director will master the skills that will prepare you for a Business Lead role – command of the business, command of the room, mastery of debate, and motivation of the army. 

Position Summary: 

In this role, the Account Director will manage the day-to-day on their accounts, partnering with creative, strategy, and production leads to successfully run the business. You have a strong relationship with the day-to-day clients and are fiscally responsible for efficiently running their business. The Account Director reports to the Account Lead and brings them in for key internal and client meetings.  

Key Social Attributes of the Ideal Candidate: 

• A seasoned Account Director, someone who has operated at this level in the social space. Ideally, coming from an agency that specializes in social or has led a social offering at an agency. Someone who naturally thinks in social platforms, knows what best-in-class social work looks like, has developed social strategies, and led clients through them. 

• Someone up for the operational challenge of better establishing social at the agency and working through some challenges. Is excited about working on a fast-paced client and is excited about the category. 


• Eager to grow a discipline and capable of scaling the social offering. Someone willing to stretch up and down, no task is too big or small. They are collaborative and can connect dots across the discipline and partner closely with the Account Director leading the brand. 

Command of the business 

• Identify client business needs and solutions


• Have a strong POV on briefs  


• Be able to defend strategic points to clients, creative, and strategy 

Day-to-Day Responsibilities:  

• Command the room in internal and external meetings


• Be decisive in ambiguous situations and critical moments 

Mastery of debate: 

• Be masterful in engaging in healthy debates both internally and externally to ensure you are doing what's right for the business or what's right for the agency 

Motivator of the army: 

• Keep the team engaged, happy, and motivated through the most challenging tasks


• Change any conversation from negative to positive


• Be passionate about every project so it trickles through to the entire team 

Fiscal responsibility:  

• Set the business vision for the account and manage agency operations and finance to deliver those goals


• Understand what it takes to deliver organic growth and proactively look for opportunities


• Lead the development of SOWs and staffing plans, working closely with finance partners internally and externally 

Location:

Given the nature of client team, we are only considering candidates that currently live in or wish to relocate to New York City.

Benefits for this role include health/vision/dental insurance, 401(k), stock purchase, vacation, sick and personal days, Also, you will be eligible (approximately thirty days after you commence employment) to participate in all disability, life, travel insurance plans and programs, retirement plans subject to the terms and conditions of such benefit plans. Please don’t let our posted ranges keep you from exploring this or any other exciting opportunities within TBWA.