Account Executive - Appointment Scheduling

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact. 

As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture. 

We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level. 

Role Overview:  

We are seeking a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. This role is ideal for individuals who excel in fast-paced environments, are skilled communicators, and are passionate about helping people. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer. 

Responsibilities: 

• Conduct outbound calls to schedule appointments with current and prospective customers. 
• Use prepared scripts as a guide while personalizing conversations based on customer needs. 
• Customer-First Attitude: Dedicated to resolving issues and delivering a positive customer experience. 
• Excel in a fast-paced environment, handling multiple tasks efficiently. 
• Reach out to existing dealership customers regarding service and maintenance reminders. 
• Contact customers to assess their needs and determine the best-fit solutions. 
• Document all customer interactions thoroughly and accurately. 
• Perform additional related duties as assigned. 

Why You’ll Love Working Here: 

• Competitive pay 
• Career growth & internal promotions 
• Fun, energetic team culture 
• Beautiful facilities & break areas 
• Full benefits package (health, dental, vision, etc.) 
• Paid training + continuous coaching 

Required Skills/Abilities:  

• A competitive drive to be THE BEST! 
• Excellent communication skills—both speaking and active listening. 
• Ability to build rapport on the phone. 
• Willingness to accept feedback and be coached. 
• Intermediate to advanced computer skills. 
• Strong verbal and written communication skills 
• Ideal candidates will thrive on working in a fast-paced environment.? 
• Knowledge of, or ability to learn, product, service, or area of customer service specialization. 
• Detail-Oriented: Ensures accurate documentation, real-time communication, and consistent follow-through. 
• Manage multiple systems and conversations simultaneously. 

Education and Experience: 

• High School Diploma or equivalent preferred.  
• Previous experience in customer service, dispatch, or technical support required 
• Must be comfortable in a fast-paced, high-volume environment 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to lift, up to 10 pounds, if necessary.