Account Executive - Customer Service - Scheduling

Description

Role Overview  

This Account Executive (AE) position plays a key role in delivering innovative products directly to consumers through outbound calling efforts, focusing on customer service and appointment setting through collaboration with a global leader in data management and marketing. The client has pioneered proprietary systems aimed at enhancing customer experiences in the automotive industry. AEs who thrive in a fast-paced environment, adapt quickly to new technology, and have a passion for helping others will be valuable additions to the growing team. 

Requirements

 Responsibilities: 

• Conduct outbound calls and schedule appointments with potential customers. 
• Address inquiries from call recipients, providing detailed information about products and services using a prepared script. 
• Excel in a fast-paced environment, handling multiple tasks efficiently. 
• Reach out to existing dealership customers regarding service and maintenance reminders. 
• Contact customers to assess their needs and determine the best-fit solutions. 
• Perform additional related duties as assigned. 

Required Skills/Abilities:  

• A competitive drive to be THE BEST!  
• Excellent communication skills—both speaking and active listening?. 
• Ability to build rapport on the phone?. 
• Willingness to accept feedback and be coached?. 
• Intermediate to advanced computer skills?. 
• Ideal candidates will thrive on working in a fast-paced environment.? 
• Knowledge of, or ability to learn, product, service, or area of customer service specialization. 

Education and Experience 

• High School Diploma or equivalent preferred 
• Previous experience in inside sales and customer service. 
• Pleasant telephone manner. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to lift up to 10 pounds, if necessary.