Account Executive - Home Service Plans

Description

Role Overview  

Infinity has partnered with a leading home warranty provider and is seeking highly motivated and driven individuals to join this growing program. Candidates who have a background in B2C sales and are driven by providing excellent customer experience can step into this role and make an immediate impact. 

Requirements

Responsibilities: 

• Outbound calling?using a provided lead list? 
• Identify coverages, eligible coverages and upsell the customer to additional products. 
• Accurately disclose terms and conditions to ensure customer comprehension. 
• Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities. 
• Utilize strong communication skills, including clear enunciation. 
• Willingness to accept constructive feedback and make necessary improvement. 
• Meet and exceed all program KPIs. 
• Reliable attendance. 
• Perform other related duties as assigned. 

Ideal Candidate & Qualifications:  

• 1 year of contact center experience preferred 
• 2 years or more of sales experience preferred 
• Ability to maintain broad knowledge of client products and services 
• Comfortability in using multiple technology systems, effectively 
• Think quick and rebuttal objections 
• Passion for delivering exceptional customer experiences, by executing with energy and excellence 
• Ability to project a positive and professional attitude towards all customers 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to lift up to 10 pounds, if necessary.