Account Maintenance Specialist Sr

Position Title

Account Maintenance Specialist Sr

 

Location

New York, NY 10018

 

Job Summary

The Maintenance Operations Support Senior Specialist is responsible for executing complex back-office operational tasks with a high degree of accuracy and efficiency. This role serves as a subject matter expert within the team, providing guidance on procedures, supporting training efforts, and ensuring compliance with regulatory and internal standards. The Senior Specialist plays a key role in identifying process improvements and supporting the implementation of operational initiatives.

 

Job Responsibilities:

JOB RESPONSIBILITIES

• Serve as a resource for junior staff or offshore partners by providing guidance and resolving escalated issues.
• Ensure all activities comply with applicable banking regulations and internal policies.
• Assist in the development and maintenance of standard operating procedures (SOPs).
• Participate in audits, reconciliations, and reporting activities.
• Collaborate with cross-functional teams to support operational initiatives and system enhancements.
• Monitor transaction queues and ensure timely completion of assigned tasks.
• Provide feedback to management on process gaps, training needs, and service improvements.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Support onboarding and training of new team members.
• Participate in special projects and cross-departmental initiatives.
• Maintain accurate records and documentation for audit and compliance purposes.
• Contribute to a culture of continuous improvement and operational excellence.
• Promote a positive and collaborative team environment.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: ​High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: ​3+ Years​ of banking.

Preferred Qualifications:

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Operational accuracy and attention to detail.
• Regulatory and compliance awareness.
• Process improvement mindset.
• Team collaboration and mentorship.
• Time management and accountability.

Job Competencies:

• Strong communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Attention to detail and accuracy.
• Customer service orientation.
• Time management and prioritization.
• Adaptability and initiative.
• 10% travel may be required.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): ​No unusual physical exertion is involved.​
   

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$20.34 - $32.91