Account Manager

Description

 G.S. Precision is a global leader in the manufacture of critical components for the Aerospace and Defense Industries. We are a team of 700 dedicated people in facilities totaling 230,000 square feet in four integrated locations. We leverage our 60+ years of experience along with investments in the latest technologies to engineer processes that yield consistent and competitive results with superior quality.

Our culture is based on our Company Values which include Transparent Accountability, Humility, Customer Focused, Empathy, and Inclusiveness. These values guide all levels of the organization when communicating with our customers and each other. They help us to reach our goals and grow our business and to hire great talent!

We offer a competitive benefits package, which includes but not limited to:

• Comprehensive Health, Dental and Vision Care Coverage
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term Disability
• 401 (k) Matching Retirement Plan
• Employer Funded Health Reimbursement Account
• Flexible Spending Account
• Paid Holidays
• Generous Paid Time Off
• Dependent Care Spending Account
• Employee Assistance Program
• Educational Assistance Program
• Employee Referral Bonus
• Safety Shoe Allowance
• Prescription Safety Glasses Program
• Shift Differentials for 2nd and 3rd Shifts
• Bereavement Leave

Job Objective: Manage strategic customer accounts, act as a liaison between key customers, production and planning to manage orders, schedules and delivery changes.

Responsibilities:

• Proficient with spreadsheets – updating and tracking spreadsheets for customers and for the sales department to provide weekly, bi-weekly, or monthly updates
• Attention to detail - verifying the accuracy of orders and quotes, general data entry
• Communicating with customers through various channels; email, portal, phone
• Understanding order process and parts for providing production status, coordinating special instructions, and managing customer requests
• Ability to perform professionally in situations when customers become upset because of late orders or the inability to get an order when they need it
• Respond quickly and accurately to inquiries and follow up, as needed
• Interact professionally with co-workers and management
• Learn and provide backup for Order Entry

Relationships and Roles:

• Maintains positive relationships with various departments.
• Maintains superior customer service.

Requirements

  Job Specifications:

• Bachelor’s Degree or 3-5 years of equivalent experience
• Experience with MRP, ERP, and customer service requirements
• Analytical skills, Problem solving, conflict resolution
• Computer skills, manufacturing software, MS Office
• Verbal and Written Communication
• Attention to Detail
• Sense of urgency

We are looking for people who are highly motivated with the ability to work in a fast-paced environment. Must be a professional with strong work ethic and comfortable working as part of a team that includes all levels of the organization.

Come join our team!

G.S. Precision is committed to Equal Opportunity Employer (EOE) and to be in compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.