Account Manager

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States!  On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective: An Account Manager serves as the interface between customer service and sales with respect to the Voter Registration product lines. This position is assigned to clients for the purpose of creating long term relationships, understanding and satisfying customer demands and generating additional sales within the portfolio of assigned clients. 

Essential Duties and Responsibilities:

1. Provide excellent, positive customer service and technical support with respect to customer requests/ issues/questions concerning product functionality, end user and front line database support.
2. Facilitate and manage communication among internal departments and customers to provide timely and effective resolution to customer items.
3. Identify and evaluate training need of the customer to assure user know how for the client portfolio of products.
4. Track and manage assigned software enhancements through the development life cycle; and educate customers on new releases via user groups, data reviews and internal training.
5. Conduct customer training events with other team members. 
6. Monitor state, federal and local regulations that affect the voter registration system; and document software requirements to meet the regulations.
7. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Education: A bachelor’s degree in business administration or computer technology field is preferred.

Experience: At least 1-2 years’ experience including:

• Knowledge of Windows OS family, JAVA, .NET and Citrix system technology
• Familiarity with troubleshooting customer networks and PC hardware/peripherals

Travel: Approximately 30% travel is expected.

Competencies: 

• Technical capacity
• Problem Solving/Analysis
• Strong Communication skills
• Well-developed commitment to customer service and a passion for quality over quantity
• Personal effectiveness/credibility

Licenses/Certifications Required: None

Supervisory Responsibilities: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Election Systems & Software, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Election Systems & Software, LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.