Account Manager
Reports To: Chief Operating Officer
Position Summary:
Grizzly is looking for an Account Manager with 5+ years of agency experience to work on a fast-moving and rapidly growing portfolio of accounts. Reporting to the Chief Operating Officer, this person will be expected to build and nurture relationships within client organizations.
They will help grow in-house accounts by upselling and managing the client relationship, client expectations, priorities and deliverables. This individual will use discretion and make decisions based on good business judgment based on business needs, industry trends and client needs, ensuring that the client’s deliverables exceed expectations.
The Account Manager will demonstrate an entrepreneurial spirit, be proactive, anticipatory and serve as a trusted resource among agency counterparts, with strong collaboration, and communication skills, working closely across multiple cross-functional agency teams, proactively solving creative and logistical challenges. The Account Manager will effectively lead teams to create, implement and ultimately deliver excellent, world-class creative solutions to our client’s biggest business needs.
Essential Functions:
Client Services
- Manage client relationships across agency.
- Oversee the development and stewardship of agency’s accounts to address business objectives, drive new opportunities and optimize account growth.
- Ensure success of client communications.
- Anticipate client needs and manage internal teams to deliver client projects.
- Leverage industry knowledge and experience to proactively identify and recommend new ideas and opportunities to exceed client expectations.
- Oversee multiple client engagements of varying sizes in a fast-paced environment.
- Understand our clients’ business and communications challenges and develop smart, insight-driven strategies to overcome those challenges.
- Develop and maintain strong client relationships through exceptional client relationship skills.
- Define and execute regular face-to-face (or remote) meeting schedules with key client stakeholders to ensure appropriate visibility and engagement.
- Maintain strong understanding of client’s industry.
- Deliver strategic client presentations and provide recommendations that are concise, insightful and strategic.
- Oversee the deliverables to ensure each project is on-scope and delivered at agency and client standards.
New Business
- Assist in the strategic framing and development of new business brands, business objectives and opportunities and creative and strategy efforts.
- Seek opportunities for organic growth and actively participate in agency development and new business initiatives
Qualifications:
- Minimum of 5 years experience in hands-on account management, must have agency experience.
- Comfortable when liaising with clients across all touch points as well as providing direction to cross functional teamsInterest in and aptitude for creative business and marketing solutions.
- A deep understanding of the creative project process and the ability to monitor progress for timely execution is critical.
- Ability to establish interpersonal, lasting relationships with clients that transcend our scope of work.
- Strong presentation creation skills.
- Ability to support and participate in complex new business pitches.
- Ability to make sound decisions, think strategically, problem solve, multi-task while remaining hyper-focused on the details.
- Must possess good organization, meeting management, time management, and excellent written and verbal skills.
- Strong interpersonal, verbal and written communication skills.
- Excellent presentation skills that encompass clear, compelling communications.
- Ability to manage multiple business initiatives in an entrepreneurial environment.
- Demonstrated knowledge of all functional agency departments, capabilities and service areas.
- Deep understanding of a wide range of industries, markets and brands, and what it takes to stand out and service them.
Work Requirements:
- Must be within one hour drive of San Diego, CA.
- Up to 35% travel (as needed).
- Flexibility with schedule to meet client commitments.
- Domestic and international travel may be required.
$115,000 - $130,000 a year
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
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