Account Manager

JOB SUMMARY  

The Account Manager is responsible for creating long-term, trusting relationships with customers, oversees a portfolio of assigned customers, develops new business from existing clients and actively seek new sales opportunities, connecting with key business executives and stakeholders, and preparing sales reports. The Account Manager also answers client’s queries and is the liaise with cross-functional internal teams to improve the entire customer experience. 

JOB SPECIFIC FUNCTIONS

• Serves as the lead point of contact for all customer account matters
• Build and maintain client relationships
• Negotiate contracts and sale agreements with clients
• Responsible for managing all key accounts, customer stakeholders, and executive sponsors.
•  Ensure timely and successful delivery of solutions according to customer needs and objectives
• Responsible for clearly communicating monthly and quarterly initiatives to internal and external stakeholders.
• Identify and develop new business with new and existing clients. 
• Identify and develop areas of improvement for sales and account management. 
• Forecast and track all account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare and create reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Address all client requests and/or issues and escalate as needed.
• Provides leadership to the area team.
• Consults with potential customers to understand their needs; identifies and suggests equipment, products, or services that will meet those needs.
• Motivates and encourages team to ensure quotas are met.
• Acts as company representative at trade association meetings.
• Performs other duties as assigned.

QUALIFICATIONS

Experience:

1. Experience working as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant experience role.
2. Ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
3. Experience working with CRM software (e.g. Salesforce, Zoho CRM or HubSpot)
4. Experience delivering client-focused solutions to customer needs.
5. Proven ability to juggle multiple account management projects at a time, while maintaining attention to detail.

Education:

1. BA/BS degree in Business Administration, Sales, or relevant field
2. 3-5 years’ experience working in Sales.

Licensure/Certification:

Arizona Labor Force is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.