Account Manager

Experience in the manufacturing industry is a requirement.

Key Responsibilities:

• Protects sole source position at assigned customer accounts.


• Improves relationships and table stake metrics (Delivery, Quality & price) on assigned customer accounts.


• Responsible for timely completion of customer commercial requests for assigned customer accounts.


• Coordinates and communicates internally on customer insight, sales opportunities, and account activities, market intelligence, and issues.


• Develops and coordinates execution of Strategic Account Plans for assigned customer accounts.


• Builds new relationships and potential business opportunities targeted accounts.

Your Purpose:

• Improve customer relationships and leads by increasing targeted face to face visits and customer touchpoints.


• Drive and maintain customer delivery metric to 97% on assigned accounts.


• Deliver Customer Activity weekly summary to Department Leadership, Executive Team, Product Engineering and Market teams.


• Contribute to the development of strategic account planning process and implement for assigned accounts to support organizational strategic plan and sales forecast.


• Proactively communicate customer related activity to ensure the proper follow-up takes place in a timely manner to meet their expectations.


• Developing strategic relationships at various levels of the customers’ organization (e.g., engineers, quality, marketing, purchasing, and executives).


• Finding new business opportunities and bringing in the appropriate colleagues to pursue these opportunities.


• Working with product engineering to identify product and market gaps at assigned customers and developing an approach to reduce/eliminate these gaps.

Goals to Accomplish:

• Report on the number of monthly customer visits (engagements) vs. the planned by month by quarter.


• Capture and report customer and market intelligence and integrate customer insight on regulatory actions into the market development plan.


• Active participation and in the quarterly sales forecasting process.


• Engage in selected and strategic professional development offerings.

Duties of Assignment:

• Provide quotations per customer requests.


• Coordinate supplier compliance requests with appropriate departments.


• Participate in business case development for new business opportunities.


• Provide timely responses to customer concerns/inquiries.


• Communicate critical customer information to relevant personnel.


• Deliver Customer Activity weekly summary to Exec and Market teams.


• Facilitate discussions around new products and new opportunities with both existing and new customers.

 Requirements

• Bachelor’s degree in business management.


• Proven history of meeting and exceeding sales quotas and receiving positive customer feedback in a manufacturing environment.


• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.


• Proven ability to juggle multiple account management projects at a time, while maintaining sharp mindfulness.


• Excellent listening, negotiation, and presentation abilities.


• Strong verbal and written communication skills.