Account Manager

Summary

Develops and fosters relationships with clients to increase revenue, Account Manager has detailed knowledge of the service being offered. Oversees and directs all phases of work orders/projects. Maintains workflow, staffing, and scheduling to achieve targeted operational and financial results. 

• Manages assigned accounts with existing and potential customers.
• Account manager must ensure proposals/work orders are written up properly and pricing is correct to ensure account profitability.
• Achieves and maintains rapport with customers and gives the best service possible. 
• Evaluate projects to determine compliance with technical specifications and work orders/bids. 
• Participate in achieving company priorities and goals. 
•  Work with the team to ensure that billing needs are met, including but not limited to receipt entries, billing reviews, and collections.
•  Establishes work schedules for all assigned accounts, making sure all jobs are properly staffed with correct personnel based on project/job needs and employee skill set. 
• Attend training/meetings as directed by Management. 
•  Assist with Technicians as needed.
•  Perform repairs per the scope of work or work orders. 
•  Maintain a high level of safety on jobs and follow the safety code of conduct. 
•  Record time and expenses in ProTec Connect Daily as needed. 

Skills and Abilities

• Account Manager requires 2 or more years of working experience in Construction Maintenance Management and must be well-versed in most aspects of Maintenance and Construction. 
• Maintain and promote a positive and productive work environment. 
• Ability to meet deadlines and quotas as set forth by Management. 
• Excellent time management, problem-solving, and organizational skills.  
• Excellent communication skills and the ability to disseminate information down to lower levels of management all the way down to the technician level. 
• Self-starting capabilities, and the ability to work unsupervised.
• Knowledge of Homeowners’ operations and ability to effectively communicate with Community Managers and the Board of Directors. 
• Knowledge of construction materials, material applications, and tools and the ability to conduct research regarding construction projects.
• Proficient with technology including computer skills, smartphones, and tablets.
• Physical Abilities: The ability to lift 50 pounds, work at heights and able to work in extreme weather conditions, able to continually climb, balance, stoop, and kneel sometimes for prolonged periods is required.

Key Performance Indicators (KPI’s)

90% of CARE Reports Completed

90% of Employee Scorecards Completed within 2 weeks of due date. 

90% of Site Inspections Completed.