Account Manager

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.

We are looking for Account Manager with English Language to join our team!

Our Account Management team is responsible for the end-to-end service delivery to merchants and partners by collaborating and coordinating with our business support units (risk management, treasury and finance, and tech support, as well as product development) and channeling the communication delivered to clients effectively.

Responsibilities

• Accountable for all communications that take place between a profit unit (risk, tech support, treasury) and the client;
• Leads the onboarding process and initiates all services to be set up and provided by a unit to a client;
• Accepts & presents any clients applications;
• Responsible for building and maintaining long-lasting client relationships;
• Assists our clients during the technical integration process;
• Prepares and submits applications to the credit committee;
• Accurate, complete, and adequate knowledge of the services offered by the company;
• Commercially oriented and takes a customer-centric approach in their day-to-day work;
• Raises any flags to the relevant departments.

Requirements

• 1+ years of experience in Account Management, Customer Success role, or a similar position;
• Excellent communication skills in English language;
• Excellent level of computer skills;
• Good analytical and problem-solving skills;
• Willing to innovate, learn, and share knowledge.

Benefits

• Fast-growing payment company;
• Excellent working conditions, casual atmosphere;
• Modern, challenging, constantly growing business;
• Professional development - books, trainings, certifications, etc.;
• Team buildings and fun activities;
• 25 days paid holiday, 1 day for every 2 years with us;
• Hybrid model of work – 3 days per week from the office (Gora Business Building, Sofia) and 2 days per week from home.

If you are interested, please apply with your CV in English. Only short-listed candidates will be contacted.

Personal data of the applicants will be processed in strict confidentiality by emerchantpay ltd. UIC 175117520 solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.

emerchantpay is an equal opportunity employer. We appreciate people with different backgrounds and mindsets, and we honor diversity and inclusion.

#LI-Hybrid