Account Manager

Job Description:

Salary: $60,000

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Account Manager (Sales) position is for you! We are seeking a dynamic and motivated individual to join our spirited team.

As an Account Manager (Sales), you will play a critical role in developing and maintaining relationships with local businesses by understanding their hiring needs and connecting them to qualified candidates through the Workforce1 system. You will collaborate closely with the recruitment team to ensure timely fulfillment of employer job orders and deliver high-quality service to our business partners.

Workforce1 is a service provided by the NYC Department of Small Business Services that prepares and connects qualified candidates to job opportunities in New York City. We make strong matches for both candidates and employers by using a unique combination of recruitment expertise, industry knowledge, and skill-building workshops to strengthen candidates’ employment prospects. Services are provided to individuals aged 18 and over in all five boroughs of New York City.

Successful Elements:

· Represent NYC Business by developing strong relationships with local businesses and secure commitments to use Workforce1 recruitment services for their hiring needs.

· Maintain and grow existing employer partnerships, assessing hiring needs, collecting feedback, and promoting continued engagement.

· Conduct in-person and virtual business development outreach, including cold calls, scheduled meetings, and follow-up activities.

· Generate and submit job orders by accurately documenting employer details, job descriptions, hiring timelines, number of openings, and other essential information to support successful job placements.

· Collaborate with recruitment, operations, and marketing teams to ensure effective service delivery and employer satisfaction.

· Coordinate and confirm fulfillment of job orders, including obtaining confirmation from employers when positions are filled.

· Pitch, plan, and schedule virtual, on-site, and off-site hiring events.

· Maintain accurate documentation in all required databases, including records of contacts, engagements, cold calls, leads, re-engagements, and conversions.

· Participate in quarterly and annual sales forecasting, business development planning, and employer outreach strategies.

· Develop and maintain subject matter expertise in assigned industries, labor market trends, and sector-specific hiring needs.

· Share relevant information with internal teams and funding agencies as needed.

· Meet and exceed weekly, monthly, and annual Key Performance Indicators (KPIs) and communicate progress to leadership.

· Ensure compliance with program guidelines and maintain high standards of service delivery.

Required Experience:

· 3+ years of professional experience in sales, business development, account management, marketing, or related client-facing roles.

· Strong proficiency in Microsoft Office Suite (Excel, Word, and Outlook).

· Excellent communication, analytical and interpersonal skills

· Ability to multitask, prioritize, and manage a diverse portfolio of employer relationships.

· Experience in workforce development or working with diverse populations is a plus.

Required Education:

· Bachelor’s Degree

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.