H

Account Manager

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Job Description - Account Manager

Essential Functions & Responsibilities


Client Relationship Management



  • Serve as the primary day to day strategic lead for assigned healthcare payor accounts, supporting client strategy, satisfaction, retention, and growth.

  • Responsible for maintenance of comprehensive account strategy plans aligned to client business goals, market dynamics, and organizational objectives.

  • Proactively manage client escalations, risks, and sensitive business issues with urgency and professional communication. Support in the planning and preparation of annual business reviews, strategic planning sessions, and other client-facing meetings.

  • Escalate client concerns or risks to the VP, Account Management as appropriate.


Account Execution & Support



  • Assist in executing account management strategies and initiatives defined by leadership.

  • Coordinate internal resources to ensure timely delivery of services and solutions to clients.

  • Track key deliverables, timelines, and action items across assigned accounts.

  • Support implementation of health plan strategies in collaboration with internal teams.


Health Plan & Industry Support



  • Maintain working knowledge of health plan operations, regulatory requirements, and industry best practices.

  • Support compliance with client requirements and industry standards.

  • Assist in gathering and analyzing data to support client reporting and strategy execution.


Performance Monitoring & Reporting



  • Track and report on key performance indicators (KPIs) for assigned accounts.

  • Prepare client reports, presentations, and performance summaries.

  • Identify trends, risks, and opportunities, and communicate insights to leadership.


Cross-Functional Collaboration



  • Partner with internal stakeholders including operations, clinical, product, and finance teams to support client deliverables.

  • Ensure alignment across teams to meet client expectations and service standards.


Retention & Growth Support



  • Support renewal and rate update processes by gathering required data and preparing materials.

  • Identify opportunities for account expansion or additional services and communicate to leadership.

  • Assist in maintaining high client retention and satisfaction.


Contract Management & Renewals



  • Support the VP, AM to oversee client contract lifecycle activities, including renewals, amendments, participate in pricing discussions, and strategic negotiations.

  • Partner with internal legal, finance, underwriting, operations, and executive leadership teams to support contract strategy and execution.

  • Work with VP, AM to ensure contract terms align with business objectives, profitability expectations, and operational capabilities.


Required Education and Experience



  • Bachelor’s degree in Business, Healthcare Administration, or a related field.

  • 5-7 years of experience in account management, client services, or healthcare operations. Experience in a strategic account management role (not solely operational account coordination).

  • Experience working with Medicare Advantage, Medicaid, AHCA, and/or Commercial health plan populations.

  • Knowledge of CMS regulations, managed care, and government-sponsored healthcare programs.

  • Health plan (payor) experience strongly preferred.

  • Experience working with health plans, provider networks, or healthcare services strongly preferred.


Skills and Competencies



  • Strong interpersonal and communication skills with the ability to manage client relationships effectively.

  • Highly organized with strong attention to detail and ability to manage multiple priorities.

  • Analytical mindset with ability to interpret data and support decision-making.

  • Proficiency in Microsoft Office (Excel, PowerPoint, Word) and CRM tools.

Original job Account Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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