Account Manager

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE 

The  Account Manager’s primary focus area is to support the efforts of the Packaging resources and McDonald’s Packaging category in the United States. Secondarily, support other US growth categories for the McDonald’s system as needed. He/she is frequently engaged with coordinating the customers working programs, leading initiatives, and managing the engagement of Packaging Service Line SMEs in support of these deliverables and/or Sr. Account Director and Sr Account Manager.  

He/she plays a critical role in the tracking and ensuring delivery of our US measures process, securing resources, and directing activities to support the key needs of the account or Sr. Account Director.  He/she ensures that the role and value of tms/HAVI is clearly communicated. 

WHAT YOU WILL BRING TO THE ORGANIZATION

Job Scope and Responsibilities:

• Support the US Local Market engagement on and delivery of core packaging services as defined and aligned with Global McDonald’s


• Supporting the deployment and tracking of local market strategy deliverables


• Clearly communicating our value proposition through internal teams/competencies and directly to the customer


• Supporting the account’s business needs and coordinating delivery of resources internally to address those needs


• Support the Sr. Account Manager for all market requests


• Support “First line of defense” in mitigating account issues and “first line of attack” in developing account opportunities


• Support the execution of the account plan and support growth of existing businesses


• Coordinate/align with particular competencies to deliver proactive account support


• Responsible for identifying and resolving any barriers that prohibit tms/HAVI from optimally delivering the agreed-upon services


• Work collaboratively with various Packaging Service competencies to insure optimal organization design and staffing in support of customer needs


• Ensure effective internal communication and alignment with relevant customer stakeholders and key departments


• Support the development of market level Packaging Business Reviews or Updates

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

Qualifications:

• Minimum 5 years of proven business experience in customer facing role, preferably account management

• Bachelor’s degree

Skills/Experience:

• Experience in the McDonald’s system prefered

• Understanding of / competencies within the QSR/food service packaging space a bonus


• Proven record of accomplishment of managing through influence


• Experience managing upward and sideways within an organization


• Very strong in building up relationships with different stakeholders


• Proven experience in leading, managing and motivating non-direct reports


• A self-motivated individual combined with results driven approach


• Very good organizational and project management skills


• Strong ability to communicate effectively to different stakeholders


• Experience in working with multi-functional teams


• Strong in leading a team


• Excellent written and oral communication & presentation skills


• Experience with financially driven business


• Willingness to travel (<20%)


• Willingness to attend key customer meetings at MHQ as needed


• Packaging experience required

Starting salary between $108,750 – $120,000 USD

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results


• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model

Tuition reimbursement and student loan repayment assistance

Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.