Account Manager

City Wide Facility Solutions in New Brunswick is excited to welcome a passionate Account Manager, also known as a Facilities Solutions Manager (FSM), ready to drive business growth and elevate their career in a dynamic, fast-moving environment. We offer a competitive base salary, an attractive commission plan, and a comprehensive benefits package designed to reward the perfect fit for this role.

Why Choose City Wide?

At City Wide Facility Solutions, we're proud to be a trailblazer in the building maintenance industry with over 115 locations across the nation. As a dynamic sales and management company, we offer a comprehensive, single-source solution for all your building maintenance needs—inside and out. Our success is driven by our unwavering commitment to our core values: exceptional customer service, continuous growth, a proactive mindset, and relentless hustle. We're seeking dedicated individuals who aspire to build a career, not just find a job, and we're passionate about nurturing talent from within. Join our high-energy team in a collaborative, inclusive, and fun atmosphere where outstanding performance is truly celebrated.

• Key Responsibilities:
• Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting: Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
• Ideal Candidate:
• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.
• Motivated by a fast-paced, results-driven environment.

• Compensation:
• Base Salary: Starting at $65,000, with exciting opportunities to earn between $90,000 and $110,000 in your first year, and soaring to $110,000 - $130,000 in your second year!
• Additional Benefits: Enjoy a robust benefits package featuring health insurance, generous paid time off, and an attractive bonus program designed to reward your hard work.

• Performance Metrics for Success: At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As a Facility Solutions Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include:
• Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
• Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
• Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
• Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Benefits

• Competitive base salary of $65,000
• Unlimited commission potential, with first-year earnings exceeding $110,000
• Enjoy a protected territory to help you thrive
• Access to an expense and entertainment budget
• Mileage reimbursement to cover your travel costs
• Guidance and mentorship from our experienced company leaders
• Provided company laptop to support your work
• Generous paid time off, plus 7 additional paid holidays
• Secure your future with our 401(k) plan
• Comprehensive Health, Dental, and Vision insurance coverage