Account Manager

Job Summary:

This position is responsible for supporting one of our largest customers.  This position manages the activities of print projects and develops project plans to support the client’s marketing strategy. They are responsible for the pace and timing of the deliverables, so the project is delivered on-time and within customer specifications.   

Job Description:

•  Evaluate, analyze, and create solutions current and new opportunities.  
• Collect project specifications from Client and available resources and accurately communicate those specifications to internal and/or external stakeholders.  
• Solve for materials, due dates, and print options based on customer requirements.  
• Be accountable to the customer by delivering communication regarding solutions and project inquires. Keep the line of communication open to ensure the client's voice is heard and projects are delivered as agreed upon.  
• Optimize, and drive controlled schedules across the company and cross-functional teams. Set and meet deadlines with quality deliverables, adapting and altering plans based on changing circumstances.  
• Develop and maintain an environment that fosters a sense of urgency, professionalism, and execution.  
• Communicate frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders.  
• Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously, communicate regularly with all departments to insure delivery of timely, high-quality services.  
• Develop and maintain positive and productive relationship with key client contacts and internal teams.  
• Bring ideas/solutions to the client and team to accomplish current and potential client needs.  
• Show good communication skills, verbally, non-verbally, and in writing to client, SME teams, and/or vendors and partners.  
• Review all estimates received from internal departments for accuracy.    

Supervisory Responsibilities:

• None 

Minimum Qualifications of position:

• Bachelor's degree or high school diploma plus 4 years of relevant experience. 
• 3+ years of Account Management experience.
• 3+ years of experience working in print, direct mail, and/or signage.
• Superior customer service skills

Preferred Qualifications:

• PMP helpful
• Bachelor's degree in business, graphic communications, or related area of study.

Knowledge and Skills:

• Technical Skills: In-depth knowledge of print services and capabilities
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.
• Leadership Development Skills: Deep understanding and experience with the ability to practically apply, as well as coach others. Excellent communication skills.
• Functional Leadership: A proven track record of leading projects that successfully achieve milestones and complete deliverables.
• Sales/Operational/Functional Excellence. Experience managing in an environment that continuously prioritizes operational excellence and customer satisfaction success.
• Results-Oriented: A driver who possesses the ability to take action and implement effective solutions in a timely manner, influencing across different departments and levels within the organization.
• Problem Solver: A creative problem solver. Methodical and hands-on as well as detail-oriented
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members informed.
• Proven experience leading and inspiring teams to meet business objectives with outstanding results.
• Strong inner drive to care about delivering excellence in customer service, building strong business relationships, and meeting and exceeding expectations at all levels.
• Highly motivated and driven to produce extraordinary results.
• Strong sense of urgency to respond to inbound questions and requests and do so in a quick and accurate manner.
• Excellent presentation, organization, phone, verbal, in-person, and written communication skills are mandatory.
• The ability to communicate, build trust, and strengthen relationships at all levels within an organization.
• Strong attention to detail and ability to prioritize in an environment of competing priorities.
• Must possess a high degree of energy, sense of urgency and customer service oriented as well as strong organizational skills.
• Strong experience working with Microsoft products, such as excel, word and outlook.

Working Conditions and Physical Requirements:

• Occasional Walking
• Manual dexterity for repetitive work
• Frequent Sitting for prolonged periods of time

Location Addendums:

• If position supports Iowa based client, requires up to 10% travel (limited cases).

EEO Statement:

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.