The Account Manager – Janitorial Services is responsible for overseeing day-to-day janitorial operations for assigned accounts while ensuring exceptional service delivery, customer satisfaction, and contract compliance. This role serves as the primary point of contact for clients and leads on-site teams to maintain cleanliness, safety, and operational efficiency.
Manage and maintain strong client relationships, acting as the main point of contact for assigned accounts
Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications
Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching
Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met
Address client inquiries, service requests, and concerns in a timely and professional manner
Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences
Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals
Ensure compliance with company policies, OSHA standards, and local/state regulations
Prepare reports, document service levels, and communicate updates to management as needed
Support contract renewals, service enhancements, and continuous improvement initiatives
High school diploma or GED required; additional education preferred
3+ years of experience in janitorial, facility services, or building maintenance management
Prior experience managing employees in a service-based or operations environment
Strong customer service and relationship-management skills
Ability to lead teams, multitask, and work in a fast-paced environment
Proficiency with scheduling, reporting, and basic computer applications
Bilingual (English/Spanish) preferred in some locations
Valid driver’s license and ability to travel between sites, as required
Physical & Work Requirements
Ability to walk job sites, stand for extended periods, and occasionally lift up to 25–40 lbs
Flexible schedule, including early mornings, evenings, weekends, or on-call support as needed
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