Account Manager

The Account Manager (AM) is responsible for the customer’s experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer’s requirements. This customer-focused position responds to customer inquiries as the contact between the customer and any other areas of Moss the customer needs assistance from. As the primary “in house” contact, the AM is responsible for providing solutions design, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.

JOB RESPONSIBILITIES

• Manages price quote administration by qualifying new business opportunities to create accurate and comprehensive price quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
• Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
• With the help of the Project Coordinator, manages the customer approval process to ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees.
• Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals.
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations.
• Performs account and contact maintenance in Moss Operating System and Salesforce. 
• Proactively manages opportunities and maintains up-to-date information for sales forecasting.
• Works closely with salespeople to manage assigned accounts and geographical territories.
• Meets or exceeds sales plans for assigned accounts and geographical territory.
• Participates in customer and prospect meetings.
• Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status.
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Supports finances, when necessary, to help collect outstanding payments.
• Understand Moss’s in-house and out-sourced capabilities and know the step-by-step details required to deliver a successful project.
• Responsible for training and day-to- day management of the Project Coordinator assigned to them.

ACCOUNTABILITIES AND PERFORMANCE MEASURES

• Account/territory growth
• Accurate price quote production
• WIN/LOSS ratios
• Response time
• % to Sales Plan
• Achieve assigned annual contribution margin and revenue goals for new and existing business development
• Maintain high customer satisfaction

ORGANIZATIONAL ALIGNMENT

• Enlists the support of technical resources, production resources, and other sales and management resources, as needed.
• Works closely with outside service and product providers to ensure project success.
• Sets expectations with customer related to project milestones, tracks 

• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand, high quality environment
• PC proficiency with Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)