Account Manager 2, Target

The Account Manager (AM) is responsible for solving critical business challenges and developing new and expanded customer relationships. This role focuses on understanding the customer's business environment and aligning Ricoh solutions to support their mission-critical goals and objectives. Success in this position requires building strong relationships with decision-makers and key influencers while identifying opportunities to grow Ricoh's market share.

Business Development

• Develop new business opportunities within existing and prospective accounts.


• Establish relationships with decision-makers and influencers to increase Ricoh's market presence.


• Research customer organizations to uncover business challenges and identify solution opportunities.


• Focus on understanding how customers buy and the business outcomes they are seeking, rather than promoting specific products or services.


• Solve known and undiscovered customer challenges through effective discovery and consultative questioning.

Customer Engagement

• Effectively communicate Ricoh's value proposition and ability to accelerate digital transformation initiatives.


• Utilize storytelling techniques to identify and create opportunities aligned with Ricoh's portfolio of solutions and services.


• Articulate the financial and business impact of purchasing decisions.


• Develop and deliver compelling presentations in both in-person and virtual environments.


• Build credibility and trusted advisor relationships with customers and prospects.

Education & Experience

• Bachelor's degree or equivalent work experience required.


• Minimum of 3 years of proven business development experience.


• Experience within an IT, technology, software, or managed services environment preferred.


• Knowledge of document workflow solutions and business process automation preferred.


• Foundational understanding of profit and loss (P&L) concepts.


• Demonstrated ability to research, analyze, and understand customer business needs.


• Proven success managing multiple accounts while maintaining strong attention to detail.

• Strong collaboration and relationship-building skills.


• Understanding of solution design and consultative sales processes.


• Ability to provide thought leadership during customer engagements.


• Excellent verbal, written, and presentation skills.


• Proven ability to develop and maintain professional relationships with key stakeholders.


• Knowledge of Ricoh's products, services, and technology offerings.


• Ability to assess customer environments and create strategies that expand Ricoh solutions throughout the organization.


• Strong learning agility and adaptability.


• Skilled at navigating customer approval processes while developing internal champions, sponsors, and advocates.

• Office-based environment with standard lighting, temperature, and noise levels.


• Responsibilities require interpreting and applying complex information, analyzing data, and communicating recommendations effectively.


• Primarily sedentary work with occasional walking, standing, bending, reaching, and lifting objects up to 10 pounds.


• Regular use of computers, keyboards, and standard office equipment.


• Approximately 20% travel required, including occasional overnight travel.