Account Manager

Account Manager

(MD, PA, VA, NC, FL)
At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We’ve built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them.
The Account Management team is responsible for building and maintaining relationships with clients (facilities) to ensure satisfaction and understanding of product/service to maximize impact. Overall, Account Managers play a crucial role in ensuring client satisfaction, driving revenue growth, and maintaining a positive working environment for their team.
Essential Duties & Responsibilities

Ability to build confidence and trust with clients and team members at all levels
Connect with clients via phone, email, and in-person; face to face facility visits as needed
Onboard & educate clients on new product offerings & updates
Conduct business reviews to ensure clients high satisfaction
Achieve company targets/objectives
Monitor client performance and flag potential issues
Update CRM to notify Company of client changes
Work closely with Account Executives, IntelyPro Success Managers, and Regional GM
Alert the sales team to potential sales opportunities, leverage relationships
Internal liaison between departments to drive change/innovation for client
Lead hiring and onboarding initiatives for new team members
Qualifications

Education:

Associate degree, required, Bachelor’s degree preferred or equivalent experience
Experience:

minimum 3 years of Account Management
Client Relationship Management:

Building and maintaining strong relationships with key facilities in territory
Strategy Development:

Developing and implementing strategies to grow and retain accounts
Customer Satisfaction : Ensuring high levels of customer satisfaction by addressing any issues or concerns and providing excellent service
Collaboration:

Collaborating with other departments such as sales, marketing, and customer support to ensure coordinated efforts in serving clients
Monitoring Performance:

Tracking and analyzing key performance indicators to assess the performance of the account management team and making data-driven decisions
Communication:

Effectively communicating with clients and internal teams to convey information, updates, and feedback
Problem-Solving:

Resolving issues or conflicts that may arise with clients and finding solutions to meet their needs
Sales Support:

Collaborating with the sales team to identify opportunities for upselling or cross-selling products or services
Physical Demands

While performing the duties the physical requirements are:
Mobility: Ability to travel to meet clients, attend meetings, or participate in trade shows and conferences. This could involve driving or flying, as such, a valid driver's license, or ability to travel is essential.
Standing/Walking: Ability to engage in field settings and spend a significant amount of time standing or walking or sitting to engage with potential customers.
Technology Use: frequentlyutilize technology such as laptops, tablets, smartphones, and other mobile devices, which can involve manual dexterity and visual acuity.
Working Environment: often work in various settings, including offices, client sites, and trade shows, which can have different physical conditions (e.g., temperature, noise levels, lighting).
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.

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