Account Manager

Job Description

We’re looking for an outstanding Account Manager – someone who can win the hearts of clients, inspire junior staff and skillfully juggle multiple pieces of business. Sound like you? Read on.

Day to day, your role will include:

You’ll manage Account Executives and independent contractors, pump out leading client service results and oversee multiple pieces of digital marketing business. Day to day, your role includes:

Strengthening our relationship with the clients, becoming their go-to resource – you’ll win them over by asking the right questions, agilely leading insightful, real-time dialogue, and being a visible and influential presence among their senior management

Displaying a firm understanding of the client team’s structure, hierarchy and political realities

Knowing all there is to know about the client’s product or service, the market and its consumer – and understanding the marketing objectives in terms of sales, market-share and competitor products

Acting as an ambassador for the brand, internally and externally

Helping the client promote work within their company and, when appropriate, the broader marketplace

Creating dependable, organized and clear communications at all levels and across all departments

Steering actionable briefs and presenting work confidently and persuasively

Managing client and agency team expectations, day in and out, and helping clear roadblocks to success

Developing team members by coaching, training and identifying areas of growth

Overseeing various production stages and ensuring adequate resources

Understanding the larger financial picture and impacts on contribution margins/revenue targets