Account Manager

Direct Hire
Location : Portland, OR (Hybrid)
Schedule : Mon-Fri 8AM-5PM
Compensation : $60K-$75K + Commission (DOE)

Client Job Description :

A local SaaS company is looking for an Account Manager to join their team in Portland! The Account Manager is responsible for building and maintaining strong relationships with our clients. They serve as the primary point of contact for client inquiries, ensuring timely resolution of issues and delivering exceptional customer service. This role involves understanding client needs, providing product demonstrations, and offering tailored solutions to meet their requirements. The Account Manager collaborates closely with internal teams to ensure client satisfaction and drive product adoption and retention. Additionally, they analyze client usage data to identify opportunities for upselling or cross-selling additional products or services. The Account Manager also contributes to the development of sales strategies and marketing campaigns aimed at acquiring new clients and expanding our customer base. This position requires strong communication skills, a customer-centric approach, and a deep understanding of our SaaS products and industry trends.
Sales and Client Relations Responsibilities :
Manage and nurture client relationships, serving as the primary point of contact for all account-related matters.
Develop and execute account plans to meet sales targets and drive revenue growth.
Collaborate with internal teams to ensure client satisfaction and successful project delivery.
Identify new business opportunities and upsell additional products or services to existing clients.
Conduct regular check-ins with clients to assess needs, provide updates, and address any issues or concerns.
Prepare and deliver presentations or proposals to clients, showcasing company products or solutions.
Negotiate contracts and agreements with clients, ensuring terms are favorable and aligned with company objectives.
Stay updated on industry trends and competitor activities to identify potential threats or opportunities.
Administrative Responsibilities :
Maintain accurate records of client interactions, sales activities, and account status using CRM software.
Prepare sales reports and forecasts for management review.
Assist in developing sales strategies and marketing campaigns to attract new clients and retain existing ones.
Coordinate with internal teams to ensure timely delivery of products or services to clients.
Provide input and feedback on product development and enhancements based on client needs and feedback.
Collaborate with marketing teams to develop promotional materials or campaigns tailored to specific accounts.
Qualifications :
Bachelor's degree in Business Administration, Marketing, or related field.
1-3 years of proven experience in sales or account management, preferably in the tech industry.
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Excellent negotiation and persuasion abilities.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in CRM software and Microsoft Office Suite.
Knowledge of tech products or solutions preferred.
Experience with Salesforce or other CRM platforms is a plus.

All qualified applicants will receive consideration for employment without regard to

race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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