Account Manager

Job Type

Full-time

Description

At District Photo, our employees are the heart of our company. We are seeking an experienced Account Manager to join us on our Account Management team.

Job Overview

The position of an Account Manager serves as the primary point of contact for clients, fostering strong relationships built on trust and reliability with an assigned partner account list of major accounts in the US. They work closely with clients to understand their needs, preferences, and goals, ensuring that the printing solutions provided align with their requirements and grow their business with District Photo.

Benefits

401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.

Culture

At DPI, our success is powered by our people and our client satisfaction ratings. Our culture allows employees to be engaged, empowered, and rewarded. We are a diverse and inclusive company who seeks to expand our brand by hiring collaborative individuals who think outside of the box. We are committed to providing a safe and healthy workplace for all of our employees and visitors. Check us out, https://vimeo.com/761869694/1b7b9d7dbf

Job Responsibilities

1. Customer Experience Management: Building and maintaining strong relationships with key customers, understanding their needs and ensuring high levels of customer satisfaction.

2. Sales and Business Development: Responsible for driving sales revenue growth within assigned accounts and new customer assigned accounts. Identify opportunities for upselling and cross-selling print products and services, as well as seek out new business opportunities to expand DPI's partner/customer base.

3. Project Coordination and Management: Responsible for overseeing the entire lifecycle of print projects from initial concept to final delivery. Coordinating with various internal teams, including design, production, and logistics to ensure projects are executed seamlessly and exceed customer expectations.

4. Technical Expertise and Consultation: Possess a deep understanding of printing technologies, materials, and processes. Provide expert guidance and consultation to clients, helping them navigate the complexities of print-on-demand and personalized print and gift applications, and advising them on the best solutions to achieve their objectives.

5. Problem Solving and Resolution: Adept at resolving issues and addressing partner/customer concerns. Including finding solutions for technical issues, production delays, miscommunications to ensure customer satisfaction.

6. Competitive Awareness: Stay abreast of industry trends, market dynamics, and competitor activities. Identify emerging opportunities and competitive threats informing strategic decision-making and helping DPI maintain its competitive edge to retain and grow.

Job Requirements

• Expert knowledge of printing processes and products

• 5+ years successful strategic Account Management

• Proficiency using CRM software (i.e HubSpot) to manage customer interactions, coordinate activities, and nurture sales leads

• Ability to leverage existing networks to actively seek new opportunities to expand a client base

• Ability to work with cross functional teams and partners to build and communicate accurate forecasts

• Meet or exceed sales targets, achieve key performance indicators (KPIs), and consistently deliver results that contribute to the overall growth and success of the business.

• Ability to present effective pricing proposals, samples of photobook prints, personalized print products, and gifts effectively to potential clients.

• Basic financial acumen

• Adhering to ethical standards in sales practices and customer interactions.

• Clear and effective communication, both verbally and in writing, with clients and internal teams

• Genuine interest in the printing industry and enthusiasm for promoting photobook prints, personalized print, and gift items

District Photo Inc.

Founded in 1949 by Melvin Cohen as a small black & white photo lab, the business grew during the last half of the 20th century into a large wholesale photofinishing lab serving mid-Atlantic retailers and a national mail order film business. In the late 1990's under Neil Cohen's leadership, DPI acquired a photo business in the UK and has transitioned from a mid-Atlantic film developing lab to multiple state-of-the-art digital labs shipping millions of photos worldwide every day.

Today, District is one of the largest variable data printing companies in the world as their facilities comprise over a million square feet of manufacturing space with a global reach that sets them apart in the digital printing market. With 7 production fulfillment facilities located in the United States (MD, PA, KY, AZ), England, the Czech Republic & Australia, District Photo is the leader in creating photo-based products as they deliver millions of prints, greeting cards, books, calendars, blankets, mugs, and other gift items yearly.

How to Apply

Interested candidates may submit a copy of their resume and cover letter to the attention of Danielle Fletcher, Director of US Customer Experience