Account Manager

Are you ready to embark on a rewarding career journey that combines purpose with professional growth? Join our team at Tribal Health as an Account Manager and become an integral part of a mission-driven company dedicated to making a tangible impact on under-served Native American communities. As an Account Manager, you'll play a pivotal role in ensuring client satisfaction and retention while driving business growth in the dynamic field of healthcare staffing. With a supportive, results-oriented culture and ample opportunities for advancement, Tribal Health offers the perfect environment for passionate individuals seeking to make a difference while advancing their careers. If you're ready to contribute to meaningful change and thrive in a fast-paced, innovative setting, we invite you to apply today.

Position Overview

The Account Manager role at Tribal Health involves ensuring client satisfaction and retention through effective planning, execution, and responsive support. This includes collaborating with clients to determine service requirements, monitoring the performance of placed staff, and coordinating with internal teams to address staffing challenges. The Account Manager also plays a key role in sales and business development, identifying opportunities for additional business growth and negotiating contract terms. Additionally, the role involves maintaining accurate documentation, staying informed about market trends, and supporting ongoing continuous improvement efforts to optimize client satisfaction and internal workflows.

Key Responsibilities

Client Satisfaction: Ensure client satisfaction and retention through effective planning, execution, and responsive support, including coordinating with internal teams to provide timely solutions to identified challenges and needs.
Client Collaboration: Collaborate with clients to determine service requirements or solutions to challenges and develop project plans to meet client goals and objectives.
Performance Monitoring: Review performance and scheduling of placed staff with clients, ensuring they meet client expectations and providing feedback to internal teams to address issues as needed.
Staffing Coordination: Collaborate and coordinate with Recruiting and Human Resources to ensure client staffing needs are fully met, including new hires, backfills, and terminations.
Problem Solving: Coordinate with internal teams to address any staffing challenges or issues that arise, quickly identifying and executing solutions to mitigate client disruptions.
Sales and Business Development: Identify and pursue opportunities for additional business growth, including upselling additional services to assigned clients.
Contract Negotiation: Support Business Development teams in negotiation of contract terms, ensuring agreements are mutually beneficial for both the client and Tribal Health.
Documentation and Reporting: Maintain accurate records of client interactions, staffing placements, and contract details, and provide regular reports to management on account performance and key metrics.
Market Analysis: Stay informed about market trends, competitor activities, and changes in the healthcare industry that may impact staffing needs or client requirements.
Continuous Improvement Support: Support and drive ongoing continuous improvement efforts and initiatives targeting overall optimization of Account Management job functions to drive client satisfaction and related internal workflows.
Qualifications B.S. degree in Business Management or Marketing preferred
2+ years Account Management
2+ years Sales/Business Development (may be inside or outside sales)
Experience in the healthcare industry, governmental services, or related field a plus
Project management experience a plus

Company Overview

Join Tribal Health and be part of a mission-driven team committed to empowering under-served Native American communities. As an Account Manager, you'll lead the charge in ensuring our clients receive top-notch service in a rapidly expanding company leading the way in healthcare staffing. Enjoy competitive compensation and comprehensive benefits, including healthcare, insurance, and 401k. Experience the fulfillment of knowing your work directly impacts healthcare access and quality of life for those in need. With a supportive, results-oriented culture in a stable yet dynamic start-up environment, Tribal Health offers a unique opportunity to make a meaningful difference while advancing your career. Plus, with a full-service recruiting department to handle staffing needs, you can focus on what you do best – building strong client relationships and driving success.

Tribal Health is an Equal Opportunity Employer.

Native American Preference: Preference in filling vacancies is given to qualified Native American candidates in accordance with federal law (Title 25, USC Section 472). Form BIA-4432 should be submitted with the application. For more information about Native American Preference in employment please click here.

Equal Opportunity Employer: Tribal Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We value the skills, experience, and dedication that veterans bring to the workplace and qualified veterans are encouraged to apply. Tribal Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know during the application process.