Account Manager / Administrator

Position: Account Manager / Administrator

Our client is a leading provider of Employee Benefits & Human Resource Services. They offer Employer Paid Medical, Dental, Vision, Life Insurance and 401k. They are seeking an Account Manager / Administrator to help build and maintain strong relationships with their clients, fostering a culture of trust in their Life and Health products.

Responsibilities:

• Partner with Brokers to manage an assigned book of clients to identify needs, assist in developing a Health Benefit insurance program, proposals and presentations, as well as review and present or send policies to clients.
• Retention of existing clients and assistance with the onboarding of new clients.
• Provide exceptional service to clients while ensuring they receive services that align with their strategic goals.
• Attend weekly Benefits staff meeting for team building and department strategies.
• Attend scheduled meetings with carriers to keep up-to-date on changes.
• Respond promptly to client and carrier requests using email, phone and mail.
• Ensure all billing is completed and billing questions are resolved.
• Coordinate & conduct client presentations including open enrollments, benefit fairs & renewals.
• Maintain a current working knowledge of industry legislative and compliance issues including, but not limited to: ACA, COBRA, HIPAA, ERISA, FMLA, etc.
• Review contracts, amendments and SPDs for accuracy and coverage; identify errors and coordinate corrections with the carrier/vendor.
• Provide claims, eligibility, billing and plan administration advocacy and resolution.
• Act as a mentor for Associate Account Managers / Administrators.

Qualifications:

• 1-3 years experience with an emphasis on Small Group Accounts, under 50 employee’s.
• Experienced with medical, dental, vision & group life benefits.
• Strong written and verbal communication skills.
• Strong ability to listen, discern and prioritize urgency levels.
• Ability to organize, prioritize and self-manage work load.
• Able to work under pressure and time constraints in fast paced environment with significant telephone and personal interruptions.
• Must have active Life & Health licenses.
• Excellent customer service and interpersonal skills.
• Experience with MS Word, Excel and Outlook.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Hybrid role – can work fully in office or in office 2 days per week.

If you’re a qualified individual who is passionate about building strong relationships with clients and looking for a challenging and rewarding career, we encourage you to apply for this position.