Account Manager - Charlotte

Role Summary:

The CBI Account Manager acts as a trusted and consultative advisor to our clients, executing the discovery of client issues, objectives and requirements, and then matching them to specific design and offerings to address them thereby driving CBI booking and revenue success. They own engagements from the time of identification through closure and are the personification of CBI's value to our clients.

DESIRED EXPERIENCE AND SKILLS:

• Experience in the practical design and value of the Workplace.


• Relational, consultative, solution selling to achieve volume objectives.


• Leading strategic engagements to completion.


• Work under pressure and manage multiple tasks.


• High EQ understands nuances of interactions, personalities and relationships.


• Passion for serving our clients.


• Operate across multiple functional areas to gain the support and deliverables required for success.


• Relevant experience in the commercial interiors market.


• Credible as a consultant in domains of workplace strategy


• Excellent personal presence, communication and presentation skills.

Responsibilities:

• Curiosity to understand and be conversant in general business operations and issues across multiple industries.


• Cast a vision with clients and coalition


• Uncover and then match client requirements to tangible solutions & offerings to address them.


• Plan complex projects scope, schedule, required resources, dependencies


• Familiar with the steps and requirements necessary to navigate all angles and stakeholders to surround and win large, complex deals.


• Manage all the pieces of the sale, closure and delivery of an engagement through direct and indirect influence.


• Active and visible in the coalition, community and influencing organizations.


• Own and drive success in meeting sales objectives and growth targets


• Solution & Offering Presentation/Selling:


• Describe the technical details of our offerings, attach them to client requirements, and compare with competition.


• Eloquently articulate and defend value.


• Present and defend deliverables.


• Comfort and capability in price and contract negotiation.


• Experience and precision in tracking opportunities through the sales process.


• Initially and continually qualify opportunities.

Qualities of a High Performing Team Member:

• Strong work ethic


• Accountability


• Approachable


• Committed


• Courageous


• Driven

Dedication

• Integrity


• Learner


• Loyal


• Passionate


• Servant Leadership


• Team Player


• Trustworthy

The above statements are intended to describe the general nature and level of work being performed by Associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Associates are responsible for reviewing the CBI Sourcebook and other forms of communications such as policy and procedure updates for additional details and job requirements.