Account Manager - Chicago

About the company:

Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in professional relationships is a reflection of that philosophy. We pride ourselves on our technical acumen, our collaborative problem-solving ability, and the warm professionalism of our teams.

More than 5 years of working on diversity and inclusion strategies, Avenue Code still believes that recognizing the difference and promoting a safe place, job opportunities, representativeness, and support is the best way to make the social transformation happen. All job openings aim to promote employment and recognition of diversity pillars.

About the opportunity:

We are looking for a Senior Account Manager to create long-term, trusting relationships with our customers. The Senior Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience.

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. This position Chicago based.

Responsibilities:

Serve as the lead point of contact for all customer account management matters, building and maintaining strong, long-lasting client relationships;
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas and grow opportunities within territory;
Negotiate contracts and close agreements to maximize profits;
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors;
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders and prepare reports on account status;
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

Required Qualifications:

We know that each person has taken different paths in their career to provide and expand knowledge. If you don’t meet all the requirements, go ahead! Apply anyway! Your experience is much more important than a list of technologies.

Strong communication skills to effectively interact with internal and external stakeholders, as well as to prepare reports on account status;
Proven track record of building and maintaining strong, long-lasting client relationships, as well as developing trusted advisor relationships with key accounts, stakeholders, and executive sponsors;
Proficiency in negotiating contracts and closing agreements to maximize profits. Capable of identifying areas of improvement to meet sales quotas and grow opportunities within the assigned territory;
Customer-centric mindset, prioritizing customer satisfaction and understanding customer needs to effectively serve as the lead point of contact for all customer account management matters.

Avenue Code reinforces its commitment to privacy and to all the principles guaranteed by the most accurate global data protection laws, such as GDPR, LGPD, CCPA and CPRA. The Candidate data shared with Avenue Code will be kept confidential and will not be transmitted to disinterested third parties, nor will it be used for purposes other than the application for open positions. As a Consultancy company, Avenue Code may share your information with its clients and other Companies from the CompassUol Group to which Avenue Code’s consultants are allocated to perform its services.

#J-18808-Ljbffr