Account Manager, Crop Insurance

Are you looking for?

• Flexibility that fits your life, including work-from-home options
• Paid time off driven by results and well-being, not a fixed number of days
• A fun, collaborative environment 
• Support for continued learning and career growth
• A culture based on trust, accountability, and bringing your whole self to work

The Crop Account Manager is responsible for servicing and supporting federal and private crop insurance business across the OneFNIC footprint. This position serves as a primary operational resource for agents and producers by ensuring accurate policy administration, regulatory compliance, timely processing, and exceptional customer service throughout the crop insurance lifecycle.

The Crop Account Manager works within OneFNIC's Central Service Model and collaborates with internal teams, carrier partners, and field personnel utilizing standardized workflows, agency technology platforms, and collaborative communication tools.

What's the work like? 

You will...

Policy Administration

• For an assigned book of business, region, or accounts, process crop insurance applications, policy changes, transfers, cancellations, and reinstatements.
• Prepare and submit acreage reports, production reports, claims documentation, and supporting compliance records.
• Maintain accurate policy records within EPIC Agency Management system and AIP carrier systems.
• Review policy transactions for completeness, accuracy, and regulatory compliance.
• Monitor policy activity and proactively identify potential issues affecting coverage eligibility.

Agent & Producer Support

• Serve as a primary service resource for agents and client producers/growers.
• Respond to inquiries regarding policy provisions, coverage options, reporting requirements, claims processes, and billing matters.
• Assist agents with identifying coverage alternatives and available risk management solutions.
• Coordinate activities with carrier underwriting, claims, and processing teams.
• Demonstrates ownership of assigned responsibilities, deadlines, and service commitments by tracking shared-account tasks through completion, coordinating handoffs and agent-directed service plans, and requesting management assistance when competing priorities threaten service standards.
• Provides responsive, professional support to agents, producers, and carrier partners.

Compliance & Quality Assurance

• Maintain compliance with all RMA, FCIC, AIP, and agency requirements.
• Ensure reporting deadlines are met accurately and timely.
• Protect confidential producer information and maintain documentation standards.
• Follow established quality control procedures and agency workflows.

Technology & Operational Excellence

• Utilize EPIC Agency Management System according to published Crop processes and workflows.
• Utilize Microsoft Teams and collaborative technology platforms to support centralized service delivery.
• Participate in process improvement initiatives and technology adoption efforts.
• Support testing and implementation of new operational tools and AI-driven enhancements when requested.

Okay, so what’s in it for me?

While we expect a lot from our employees at FNIC, we believe in giving just as much in return. Here’s what you can expect when you join our team:

• Competitive Pay: We offer market-competitive compensation packages that reflect your experience, expertise, and the value you bring to our clients and teams.
• Benefits You Can Rely On: Health, dental, and vision insurance, HSA with employer contributions, 401(k) match, employer-paid disability coverage, and life insurance.
• Freestyle PTO & Work-Life Balance: Our trust-based and freestyle time-off approach removes PTO banks and offers flexible telecommuting options.
• Dress for Your Day: Whether you’re client-facing or behind the scenes, we encourage you to dress in a way that helps you feel comfortable and confident.
• Invested in Your Development: We support continuous learning through tuition reimbursement, training opportunities, and career growth paths across FNIC.
• A Workplace That Cares: Access mental health support through our EAP, virtual fitness classes, in-office gym access (Omaha), and a culture that prioritizes connection, fun, and collaboration.

What do I need to know? 

You have to have...

• High School Diploma or GED
• Minimum 3 years of crop insurance experience
• Working knowledge of MPCI products and procedures
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Ability to manage multiple priorities and deadlines simultaneously
• Proficiency in Microsoft Outlook, Word, Teams, and Excel

We would like it if you had...

• Associate's or Bachelor's Degree in Agriculture, Agribusiness, Business Administration, Insurance, Finance, or related field
• 3-5+ years of crop insurance servicing experience
• EPIC Agency Management System experience
• Multi-state crop insurance experience
• Experience working within a centralized service environment