Account Manager - Custodial

The Account Manager is responsible for the management of an account or assigned accounts, and the supervisors assigned to each account. They operate as the lead point of contact for any and all matters specific to their assigned accounts.  They build and maintain strong, long-lasting customer relationships and oversee customer account management, including negotiating contracts and agreements to maximize profit. If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply! We are an equal opportunity employer.

-Benefits: Healthcare plan (medical/vision/prescription drug insurance), 401(k), 401(k) matching, dental insurance, holiday and vacation.

-General Duties:

Manages the overall activities of a project(s), and supervises the supervisors

Maintains/monitors work schedules of all personnel, including the preparation and submission of weekly payroll time sheets

Establishes/maintains work performance standards making sure specifications are met

Conducts quality assurance checks and manages materials inventory as well as general use of equipment

Conducts site evaluations/audits

Coordinates and controls special project work

Measures performance of accounts against assigned budgets and quality standards

Ensures the timely and successful delivery of our solutions according to customer needs and objectives

Resolves on-site service delivery problems

Answer client queries and identify new business opportunities among existing customers

Participates in ongoing management/technical skill development training programs

Conducts orientation of employees, develops employees’ skills/abilities and performs annual employee evaluations

Develops strong relationships with customers, connecting with key business executives and stakeholders and preparing reports

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to improve service quality and sales growth

Prepare reports on account status.

Assist with budget planning and suggest cost-saving initiatives

Collaborate with Operations team to identify and grow opportunities within territory 

Assist with challenging client requests or issue escalations as needed

Perform other duties as requested by management

Position may require occasional travel

Must attend mandatory training

-Qualifications: 

Must be a high school graduate. 

Must have good public relation and communication skills and the ability to interact effectively at all levels. 

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.  

Must be in good physical condition to bend, squat, reach, kneel, climb, walk etc. as needed for specific projects. 

Previous management/supervisory and cleaning experience preferred. 

Requires attention to detail.

Proficient in computer usage and software such as Microsoft Word and Excel.

Schedule: Variable - Monday - Friday:  6:30am-2pm, Must be available on the weekends and holidays; subjective to events, meetings and traveling.

Compensation: $65,000 annually 

If this position aligns with your skills and experience, we encourage you to apply!

Hawaiian Building Maintenance https://hbmhawaii.com/
1013 Kawaiahao Street, Honolulu, HI 96814 (Office currently closed to walk-ins)
Fax: 808-531-6946