Account Manager, King & Columbus

The Account Manager position within King & Columbus is both the project manager and daily point of contact for a group of clients, ensuring that client deliverables are met by deadline and that the relationship with the client remains strong. The Account Manager should exhibit a deep understanding of their clients' business goals, KPIs, and growth objectives. This position takes the lead in daily client communication and oversees meeting cadence for the clients/projects. This position should have a working knowledge of all services offered by King & Columbus and will work closely across departments with various agency colleagues to ensure that their clients are provided top quality work in expected timeframes. The Account Manager will utilize King & Columbus' suite of data, insights and other marketing tools to develop client strategy and identify opportunities for greater partnerships. This position is heavily client-facing and requires an enthusiastic and proactive individual skilled in building relationships. Performance indicators (KPIs) for this position include client retention rates, project turnaround times, and deadline achievement.

Key Responsibilities:

• Manage new and existing accounts with a focus on delivering first-class customer service, client satisfaction and retention.
• Collaborate with clients to understand their brand, target audience, and business objectives, translating insights into compelling creative strategies and solutions.
• Effectively utilize Monday.com to track project deadlines and manage account deliverables.
• Participate in crafting marketing solutions that meet and exceed our clients' expectations by delivering the right results at the right time.
• Cultivate strong client relationships through proactive communication, strategic guidance, and exceptional service, serving as a trusted advisor and advocate for client needs.
• Schedule and facilitate recurring touch base calls with client base
• Facilitate paperwork, such as client information for account set up, data for client profiles, billing adjustments and signing of contracts.
• Place orders in client billing system
• Manage ongoing client campaigns by submitting internal insertion orders to set campaigns live, submitting revision tickets, requesting creative, requesting reporting, etc.
• Request campaign performance reports and share with clients as needed.
• Prospect for potential new clients of King & Columbus, reaching out to establish discovery calls
• Utilize King & Columbus' tools including but not limited to SEMrush, AdCellerant, Buzzboard, ZoomInfo, Placer.AI, Borrell data, and more to fine-tune client strategy, develop a deep understanding of clients' industries within the marketplace and identify upsell opportunities for accounts.
• Assist with rate referrals, product information, billing disputes, insertion orders and other client questions or concerns in a pro-active, positive manner.
• Assist in managing and completing reports in a timely manner as requested.
• Assist in preparation of pitch presentations as needed at the request of the Director of Business Development and other agency staff
• Manage account list's aging report and all necessary billing collections in partnership with corporate collections team

• Provide administrative assistance to the agency president, vice president and other agency staff

• Attend events and networking opportunities on behalf of King & Columbus and sister company The Post and Courier
• Log and analyze client communication data in HubSpot CRM to enhance client insights and improve service delivery
• Keep team updated on changes in product or process. Assist in the organization of team information and documents.
• Perform other duties as assigned

Qualifications:

Education and Experience:

• Bachelor's degree in Business, Marketing, Communications, or a related field.

• Minimum of 2-3 years of experience in marketing, communications, account management, sales, etc.

• Previous agency experience preferred.

Skills and Abilities:

• Exceptional strategic thinking and problem-solving abilities, with a demonstrated ability to translate client objectives into innovative creative strategies and solutions.

• Excellent communication and interpersonal skills, with the ability to effectively present ideas and concepts to clients and internal stakeholders.

• Strong project management skills and attention to detail and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

• Strategic mindset, with a passion for driving business results through creative excellence.

• Adaptability and resilience in navigating evolving client needs and market dynamics.

• Commitment to fostering a culture of diversity, inclusion, and collaboration within the creative services team and across the organization.

Physical Requirements, Work Environment, and Travel:

• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

• Work primarily in an indoor office setting, with occasional travel for client meetings and project-related activities.

Limited in-state travel is required as needed.