Account Manager, Large Commercial Lines

Work Arrangement: This full-time role has the potential for a hybrid schedule with an expectation of approximately 3 days per week working on-site in Glastonbury, CT, with flexibility for remote work with manager approval.

As an Account Manager, Large Commercial Lines, you will handle mid-to-large commercial accounts including complex accounts over $35k in revenue. We are seeking individuals with a minimum of 3+ years of Property and Casualty experience who are actively looking to develop in their career.

Responsibilities 

• Manage day-to-day servicing of commercial accounts including policies, endorsements, certificates, audits, and claims support. 
• Partner with Risk Advisors on renewal strategy, marketing, quote evaluation, and proposal preparation. 
• Educate clients, resolve service issues, and recommend appropriate coverage enhancements. 
• Analyze policy language, identify exposures, and recommend solutions aligned with client needs. 
• Maintain accurate documentation in the agency management system and ensure CRM compliance. 
• Collaborate with internal teams and provide backup support to ensure seamless service delivery. 
• Follow agency workflows, compliance standards, and confidentiality requirements. 
• Utilize Microsoft Office, agency systems, and AI tools to improve efficiency and performance.
• Demonstrate alignment with our purpose, values, and culture. 

Desired Skills

• Client service mindset with excellent communication and relationship-building skills. 
• Ability to work independently, prioritize tasks, and manage multiple deadlines. 
• Analytical thinking with problem-solving and decision-making capabilities. 
• High attention to detail and organizational skills. 
• Comfortable working in a fast-paced, team-oriented environment. 
• Proficiency with Microsoft Office, agency systems (Applied EPIC preferred), carrier platforms and AI tools.
• Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.

Qualifications

• 3+ years of mid-market commercial lines account management experience preferred. 
• Active Property & Casualty license required. 
• Bachelor’s degree preferred; high school diploma or equivalent required. 

General Working Conditions

• Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.
• Dynamic environment with frequent communication via in person, video, and phone 
• Some travel and non-standard working hours may be required. 
• Ability to view computer monitors for extended periods of time.

Compensation
The estimated base salary range for this position ranges from $63,600-83,300. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. 

Decisions will be determined on a case-by-case basis. The hiring range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. 

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, PTO, licensing, and continuing education reimbursement.

Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Smith Brothers Insurance, LLC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability, marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs. This description does not constitute a contract of employment, and we reserve the right to revise the job description and/or require other tasks be performed as circumstances change.

About Smith Brothers 

Smith Brothers Insurance is a Top 100 National Broker with over 50 years of being independently operated. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.