Account Manager, Post-Sale

Description

We're seeking a dynamic Account Manager to support the customer relationship during the critical post-sale period, working to maximize customer satisfaction, retention, and growth potential. This position combines strategic relationship management with tactical customer support, requiring both strong interpersonal skills and business acumen. The Account Manager will be a relationship-building expert who thrives in a hybrid work environment, seamlessly transitioning between strategic in-office collaboration and hands-on customer engagement at client sites.

The Role

• Serve as the primary liaison for newly acquired customers, ensuring smooth transition from sales to ongoing account management
• Build and maintain strong, long-term relationships with key stakeholders at customer organizations
• Conduct regular check-ins and business reviews to assess customer satisfaction and identify growth opportunities
• Proactively address customer concerns and resolve issues in collaboration with internal teams
• Identify upselling and cross-selling opportunities within existing accounts
• Monitor account health metrics and implement improvement plans when necessary
• Ensure contract renewals and negotiate terms for ongoing services
• Partner closely with the Business Development team to align on account strategies
• Coordinate with the Operations team to ensure seamless service delivery and project execution
• Help facilitate communication between customers and internal teams
• Participate in ongoing account reviews and strategic planning sessions
• Travel to customer locations as needed to provide face-to-face support and relationship building

Requirements

• 3+ years of experience in account management, customer success, or client services, preferably in the telecommunications industry
• Bachelor's degree in business, marketing, or related field a plus
• Proficient with Microsoft Office Suite
• Proficient in CRM systems and account management tools
• Excellent problem-solving abilities and customer-centric mindset
• Proven track record of managing complex customer relationships and driving account growth
• Strong communication and presentation skills with ability to engage C-level executives
• Background working with cross-functional teams in fast-paced environments
• Detail-oriented 
• Willingness to travel up to 50% annually as business requirements dictate

Compensation & Benefits

• Competitive Compensation: Base Salary of $75K - $125K DOE
• Full Benefits Package Available (Medical, Denal, Vision, Ancillary)
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Paid Time Off
• Paid Weekly

About Us

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting [email protected].