Account Manager - Repair and Service Line

Account Manager – Repair & Service Line 

Location: Pasadena, TX 
Schedule: Full-Time, 40 hours/week + rotating on-call 
Reports to: Customer Service Manager 

Position Summary 

The Account Manager serves as the primary customer contact for our diaphragm seal repair, machining, and equipment service operations. This role blends customer relationship management with technical understanding of diaphragm seal systems, machining processes, equipment cleaning, and industrial instrumentation. 

While prior experience in these areas is preferred, we are open to training strong candidates with mechanical aptitude and a desire to learn the industry. 

Compensation 

• Base Pay + Commission Structure 
This role offers a competitive base salary plus a performance-based commission plan tied to account growth, customer retention, and service revenue. 
Commission is uncapped, and total compensation grows with your portfolio and performance. 

Base salary + commission 

Key Responsibilities 

• Manage customer accounts for diaphragm seal repairs, machining services, and equipment refurbishments 

• Provide technical support on diaphragm seals, materials, fill fluids, machining tolerances, and cleaning procedures 

• Prepare quotes and follow up with customers in a timely manner 

• Review customer specifications, drawings, and repair requirements 

• Coordinate with technicians, machinists, and the shop to ensure accurate work orders 

• Troubleshoot customer issues and recommend repair or replacement solutions 

• Maintain strong customer relationships with consistent communication and service updates 

• Participate in trade shows, product training, and internal development 

• Serve on a rotating on-call schedule for emergency service needs 

Requirements 

Required 

• Strong mechanical aptitude 

• Excellent communication and organizational skills 

• Ability to manage multiple customer needs in a fast-paced industrial environment 

• Proficiency with Microsoft Office; ability to learn ERP/QuickBooks 

Preferred (Trainable if Needed) 

• Knowledge of diaphragm seals and pressure instrumentation 

• Experience in machining, equipment repair, industrial cleaning, or manufacturing 

• Understanding of process conditions, fill fluids, and chemical compatibility 

• Ability to read technical drawings and understand machining tolerances 

• Prior technical customer service or inside sales experience in an industrial/manufacturing setting 

Success Indicators 

• Accurate, timely quotes and order entry 

• Strong internal communication with shop and team members 

• High customer satisfaction and repeat business 

• Effective resolution of technical inquiries 

• Consistent participation and responsiveness during on-call rotations