Account Manager (ROC)

Job Description:

As an Account Manager at Natuals2Go Plus-, you will play a critical role in ensuring the satisfaction of our customers by providing high-quality service and support for our vending machines. You will be responsible for managing customer accounts, maintaining inventory levels, and resolving issues promptly and effectively.

Responsibilities:

• Service vending machines at customer locations by restocking products, ensuring cleanliness, and performing routine maintenance as needed.


• Build and maintain strong relationships with customers, addressing their inquiries, requests, and concerns in a professional and timely manner.


• Manage inventory levels and replenish stock as necessary to meet customer demand and ensure product availability.


• Track and record inventory usage, sales, and spoilage accurately using company systems or software.


• Perform regular audits of vending machines to ensure proper functioning and troubleshoot any issues that arise.


• Remove and dispose of spoiled or expired products according to company procedures and regulations.


• Collaborate with the operations team to coordinate machine installations, relocations, and removals as needed.


• Provide training and support to customers on how to use vending machines and troubleshoot basic issues.


• Proactively identify opportunities to upsell products or services to customers based on their needs and preferences.


• Maintain a clean and organized work environment, including company vehicles and equipment.


• Adhere to all safety and sanitation guidelines, including wearing appropriate personal protective equipment (PPE) and following proper lifting techniques.


• Complete administrative tasks such as recording transactions, preparing reports, and submitting paperwork accurately and on time.

**Qualifications: **

• Previous experience in customer service, sales, or a related field preferred.


• Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers.


• Excellent problem-solving abilities and attention to detail.


• Ability to work independently with minimal supervision as well as part of a team.


• Flexibility to work evenings, weekends, or holidays as needed.


• Valid driver's license and clean driving record required.


• Ability to lift and move heavy objects (up to 50Lbs) and perform physical tasks associated with stocking vending machines.

EOE