Account Manager - Structural

We are seeking a dynamic and results-driven Retail Account Manager (Inside Sales) to join our team. The primary role of this position is to nurture and grow accounts post-sale, build long-term relationships, and drive expansion through upsells, cross-sells, and renewals. The ideal candidate will have a strong understanding of client business goals, excellent communication skills, and the ability to resolve conflicts effectively. 

ROLE AND RESPONSIBILITIES

• Account Management: Nurture and grow existing accounts post-sale by building and maintaining long-term relationships with clients.
• Expansion: Drive account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities.
• Onboarding: Manage the overview of new account onboarding to ensure a smooth transition and positive client experience.
• Customer Communication: Handle packaging and marketing approvals, ensuring clear and effective communication with customers.
• Promo Management: Maintain the promotional calendar, track units and percentages to spend, and monitor current and remaining promotional spend.
• Forecasting: Provide accurate forecasting to support business planning and decision-making.
• Travel: Participate in trade shows and customer visits as needed to strengthen client relationships and promote company offerings.
• Support: Assist the Hunter with daily tasks to ensure seamless operations and client satisfaction.

REQUIRED SKILLS/ABILITIES

• Relationship Building: Ability to establish and nurture strong relationships with clients, understanding their needs and business goals.
• Client Understanding: Deep understanding of client business goals and the ability to align company offerings to meet those goals.
• Communication: Strong communication skills, both verbal and written, to effectively interact with clients and internal teams.
• Conflict Resolution: Proficient in resolving conflicts and addressing client concerns in a professional and timely manner.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Passion and tenacity for solving problems through creativity, collaboration, and resourcefulness
• Perform other job-related duties as assigned

EDUCATION AND EXPERIENCE

• BS degree in a business-related field.
• Proven experience in account management, sales, or a related field.
• Strong understanding of sales processes and customer relationship management.
• Excellent organizational and time management skills.
• Ability to travel for trade shows and customer visits as required.
• Proficiency in using CRM software and other sales tools.