Account Manager, Western US

Reporting to the US Sales Manager, the Account Manager will drive sales of online products and e-books within their territory, prospect for new customers, achieve sales targets, and collaborate with other sales team members and marketing to effectively build brand awareness and provide relevant market feedback. The Account Manager will also be responsible for triaging and troubleshooting any customer access issues, submitting orders to Customer Service to process, maintaining accurate contact, logistical and liaison information for each account, identifying potential high-value and multi-year deals with new and existing customers, scheduling and attending site visits and periodic virtual or in-person meetings with customers, and attending industry conferences when necessary. The successful candidate will have a strong understanding of the academic marketplace and the ability to communicate effectively with decision-makers, presenting products across a range of disciplines in the humanities and social sciences.

Responsibilities

• Meet/exceed sales targets as set by management
• Effectively manage a portfolio of accounts, developing positive relationships with clients and act as their first point of contact
• Generate new business using existing customer base in CRM as well as building the customer base
• Help provide solutions to customer issues in a timely manner and liaise with customer support as needed
• Provide timely feedback on the status of accounts and transactions, as well as MTD and YTD sales, sales pipeline, and opportunities
• Set and track sales targets by account, aligned with company objectives, and monitor sales metrics and key performance indicators
• Suggest actions to improve sales performance and identify opportunities for growth
• Conduct site visits within assigned sales territory and represent Bloomsbury Digital Resources at relevant academic/library conferences
• Consistently improve product knowledge through training on key products both as a participant and lead presenter
• Work closely with other internal departments on development and implementation of strategies in relevant sales areas including usage, pricing, and campaign planning 

• College Degree required
• 2-5 years’ experience in selling to institutional market and quantifiable success as a sales account manager
• A publishing or electronic resources background
• Experience selling to libraries directly and an extensive set of contacts highly desirable 
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of SalesForce.com preferred and MS Office (MS Excel in particular)
• Experience with client services/third party sales
• Excellent communication and negotiation skills
• Experience in assigned territory a plus
• Entrepreneurial attitude with a focus on problem-solving
• Ability to travel up to 25% of the year
• Based in Mountain or Pacific time zone, to work closely with Western-based customers

Location

All candidates must reside in one of the following states:

CA, CO, OR, TX, UT, WA 

Equal Opportunity Employment

Bloomsbury Publishing USA is committed to a merit-based, equal-opportunity workplace. We hire, retain, and promote employees based on individual qualifications, skills, and performance, without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.

Our company fosters an inclusive environment where all employees are treated fairly and have the opportunity to succeed based on their abilities and contributions. We remain dedicated to upholding the highest standards of professionalism and fairness in all aspects of employment. 

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid parental leave
• Hybrid Work Schedule