Account Manager/Customer Service Representative

As a Customer Service Representative, you will be the first point of contact with our customers. The position requires the ability to work in a fast-paced, dynamic, and demanding environment. You will be responsible for accomplishing a variety and set number of tasks along with phone calls on a weekly basis. We understand and recognize that our company, products and industry are unique. Part of your Account Manager training process will be learning the specific ins and outs of your role and our industry-specific programs.

Department: Front-Facing Customer Service

Reports to: Single Department Supervisor

Hours: Monday – Friday, 40 hours/week (specific hours TBD), weekends and major Holidays off

Salary Status: Hourly 

Every day you will: 

• Provide a professional interface when communicating with customers and staff appropriately/professionally via email, phone call, text, etc. 
• Provide exceptional service to our customers, over the phone as well as walk-ins
• Communicate with customers about any available promotions or rates 
• Answer customer questions about our products and/or services 
• Sell and recommend a product/service based on each individual customer’s needs
• Maintain records of transactions and activities related to your specific department/job

In order to thrive in this role, you must:

• Be a fast thinker 
• Be customer service driven
• Be a self-starter with good organizational skills
• The ability to work under pressure and in a fast-paced environment
• Have strong communication and listening skills
• Have excellent computer skills
• Have a strong sense of humor
• Have the ability to multitask 
• Have attention to detail
• Have the ability, will and want to come to work daily on time
• Willing to learn and train positions within the department
• Adaptable to change
• Ability to learn new computer programs
• Ability to deal with meeting deadlines and hit performance requirements 

Experience

• Computer Experience
• Microsoft and/or Google Suites 

Extra Points If:

• You have knowledge or how to use CRM

Education Required:

• No specific requirements are needed

Benefits:

• Insurance: Health, Dental, Vision, Life and AD&D
• 401k
• Vacation & Sick Time
• Paid Holidays

A-Verdi believes that “our people are the key to delivering outstanding quality and service to our customers,” to strengthen and expand the dedication to our customers we are looking to add an energetic member to our team. We are a 40+ year old family-owned company that provides a variety of solutions and services all over New York State. Our customer database varies from contractors, homeowners, small businesses, to fortune 500 companies.