Account Opening Specialist - Bilingual

What Is MyBambu? 

MyBambu is a financial institution delivering the first all in one mobile digital banking solution targeting the Hispanic unbanked and underbanked population. The mission of MyBambu is to promote financial inclusion to the unbanked and underbanked by providing an array of financial solutions delivered via mobile devices. We give an overlooked audience a convenient, safe, and cost-effective way of managing their finances. MyBambu’s objective is to promote financial literacy and access to unbanked/underbanked individuals, who have previously been left behind. In 2020, we were honored to be recognized as FIS’s Impact Award winner for innovation in the next frontier of the Modern Banking Platform.
We’ve fostered a company culture that empowers people to do the most defining work in their career offering an environment that’s made up of a passionate and goal-oriented team. 

Your Opportunity 

The impact that you can have at MyBambu is powerful. We’re looking for someone who’s eager to take on a meaningful role in the success of MyBambu on a massive scale. Someone who takes works
seriously, but also isn’t afraid to have some fun either. Someone who’s ready to take MyBambu—and their career—to the next level.  

This is a full-time, in-person position reporting to the Project manager. As an Account Opening Specialist, you will be one of the first touchpoints for our customers.
You will be responsible for tracking and reporting any issues. You will work with our internal team to resolve issues in an efficient manner to avoid future customers encountering repetitive issues. The position involves identifying problems and implementing proactive solutions to drive optimum outcomes and quality service for clients. If you are a problem solver with an innate drive for success, have a passion for delivering a customer-first mindset, and are obsessed with always putting your best foot forward then MyBambu is the place for you! 

Job Responsibilities 

• Serve as a high touch contact for our customers. 

• Follow policies and procedures to minimize risk. 

• Collaborate with numerous internal teams to build the world’s best customer-first mobile banking application. 

• Track and report ongoing issues while helping customers through the account opening process. 

• Provide exceptional customer service to our customers. 

• Escalate issues as needed through the proper channels. 

Skill and Abilities: 

• Excellent sense of pace and timing.  

• Comfortable working in a fast-paced environment with tight deadlines.  

• Ability to work both independently and in a collaboratively.
   

• Requires proficient skills to use Microsoft Suite applications, including Excel and Word. 

• Communicative: Excellent interpersonal and communication skills, both written and verbal, with exceptional presentation skills. 

• Adaptable: You can shift focus and enjoy working outside your comfort zone. 

• Team-Player-You work with and inspire others around you, taking on tasks for greater
  team. 

Job Requirements: 

• Bilingual English/Spanish/Creole Speaker 

• Experience with CRM tools such as Salesforce 

• Minimum 2-3 years’ experience in Banking / Financial Industry. 

• Minimum 2-3 years’ demonstrated experience in customer service. 

Physical Requirements:  

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at times. 

MyBambu Benefits 

• Excellent medical coverage. 

• A flexible vacation policy. 

• Our small family corporate culture.