Account Relationship Specialist

Account Relationship Specialist with opportunity to grow!

Wouldn't it be great to build your career at a growing company that has been recognized 6 years in a row from 2019 - 2025 as the winner of best places to work? At Credit Control, we know without a doubt that our driven, dedicated Team Members are the foundation of our success.  Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.  An Account Relationship Specialist can earn performance-based rewards such as leaving at 3pm on Fridays, monthly team lunches, quarterly team events, and “tickets” to enter in a raffle where you can win prizes such as cash, tv’s, I-Pads, etc.

Job Summary

The Account Relationship Specialist plays a vital role in creating and maintaining valuable long-term relationships with our clients. As the day-to-day contact for a client or multiple clients, the specialist will be responsible for ensuring our clients are satisfied with our services.

This role requires proficient skills in the Microsoft Office Suite, with an emphasis in Outlook to provide clear and professional responses to our client inquiries or concerns. As an Account Relationship Specialist, it will be necessary to grasp the client’s needs and develop solutions to fulfill those needs. This role will also act as a liaison between other internal departments to effectively service new and ongoing client requirements. If you also have a background in client service and knowledge of our industry, we’d like to meet you.

Responsibilities

An Account Relationship Specialist may do some or all the following:

• Prepare reports by collecting and analyzing customer information.


• Provide accurate, detailed, and immediate information to clients: Ask questions to clarify requests/concerns and take necessary actions to respond in a timely manner or escalate client requests to the appropriate parties within the organization.


• Collaborate closely with internal teams to ensure all client requests are handled timely.


• Support the identification and evaluation of client-related risks, ensuring remediations are in line with client expectations.


• Provide insights and recommendations to management regarding process improvements.


• Attend and contribute to client meetings to help maintain our processes and any questions the client may have.

Education and Qualifications

▪ High school diploma required

▪ Previous experience in the collection industry preferred

▪ Must have proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

▪ Excellent time management and organizational skills

▪ Excellent oral and written communication skills

▪ Ability to multitask, and adapt to changing demands and shifting priorities

Skills Required

The ideal candidate is a proactive problem-solver, comfortable conducting thorough research and addressing complex issues independently with confidence and initiative. To be successful, as Account Relationship Specialist should have experience collaborating with clients.  In addition, candidates should possess strong written and verbal communications skills, as the majority of duties involve interacting with clients. Duties require excellent organizational skills and attention to detail. 

Job Type: Full-time

Salary: $19.00- $21.00 per hour

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Disability insurance


• Flexible schedule


• Health insurance


• Life insurance


• Paid time off


• Paid training


• Vision insurance


• Retention Bonus


• Professional Development Grant Program

Schedule:

• 8-hour shift


• Day shift


• Monday to Friday


• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Earth City, MO 63045: Reliably commute or planning to relocate before starting work (Required)

Experience:

 Administrative: 2 years (Required)

• Professional office experience:  2 years (Required)


• Microsoft Excel: 2 years (Required)


• Debt Collection: 1 year (Preferred)

Work Location: In person