QAnnovate is a growing online company providing remote quality assurance services for Home Health Agencies across the country. Since 2015, we have been auditing clinical documentation, and have processed over 200,000 documents.
Our pride in the quality of our work and customer satisfaction is paramount, as well as the development and well-being of our employees. With our company, you have the potential to grow and realize where you want to be in your career.
So, if you are a self-starter willing to work for a startup company, we are looking for our very first account representative who can lay the foundation for a complete sales team. This position specializes in business-to-business sales, is full-time, salaried with commission, and mostly Work From Home. You do need to live reasonably close to the office.
As an Account Representativeâ¦
Your main focus is to serve customers by selling our services and meeting customer needs.
Collaboration with our teams, as well as with our customersâ management team and clinical staff will be a normal occurrence. That is why we are looking for someone who has exceptional communication, interpersonal, and customer service skills. We do most, if not all of our work and communications online and by phone. This means you are expected to be able to quickly learn the computer programs we use. Donât worry, if you know how to navigate around Facebook, youâre good. Besides, you will get the necessary training. But expect that you will have a lot of phone time with customers.
Your work schedule will be from 9am to 5pm, Monday through Friday, excluding most holidays. Donât stop reading. You are entitled to 12 days of paid time-off and those other working holidaysâ¦will be paid with a holiday premium.
Oh, and one last thing: you must, and we emphasize, MUST, agree to and abide by our HIPAA standards.
Here are some of the key responsibilities.
- Stay updated on all of our services and relevant processes;
- Research the market, and related services and service providers;
- Service existing accounts, obtain additional volume, and establish new accounts;
- Establish, develop, and maintain positive long-term relationships with customers;
- Define and analyze needs of our customers to shape the most relevant and interesting offers;
- Recommend changes in strategies by evaluating results and competitive developments;
- Present our services to customers (possibly during face-to-face meetings);
- Represent our company at events, conferences, and virtual or in-person implementations;
- Monitor the progress of current implementations;
- Maintain historical records on customer interaction and sales progress in our CRM;
- Meet sales targets and contribute to the team effort.
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