Account Representative

The Account Representative is responsible for maintaining relationships with current accounts, and developing new relationships with potential accounts.

Works under the direction of the Regional Sales Manager; exercises discretion and judgment on work priority on a regular basis; and a certain degree of creativity and latitude is expected.

Career path → Sales Trainee → Account Representative → Account Manager → Senior Acct. Mgr. → Executive Acct. Mgr. → Regional Sales Mgr

Location: Chicago, IL

Principal Duties and Responsibilities

• Services and maintains positive relationships with current customer base

• Ensure on time order delivery

• Resolves customer issues/problems on a timely basis

• Identifies customers needs and presents solutions by recommending potential product enhancements

• Generates new sales by promoting product line to new and existing customers

• Works with the other account managers within the region for maintenance and growth of their business

• AR management for assigned account managers within the region

• Provide assistance in pricing maintenance with existing accounts

• Helps to resolve internal customer issues/problems for assigned account managers within the region

• Facilitates inventory management programs for assigned account managers

• Works with Strategic Account Managers on new high volume targets within the region that buy at a corporate level

• AR management for Strategic Accounts within the region

• Provide assistance in pricing maintenance with existing accounts

• Helps to resolve internal customer issues/problems for Strategic Accounts

• Facilitates inventory management programs for assigned Strategic Accounts

• Works with the Field Marketing Specialists to identify, cultivate and qualify geographical leads within the region for themselves and assigned account managers

• Provides back up for inside sales coordination when necessary