Account Representative

SUMMARY:

Coordinates daily customer contact and management of demand changes with production planning and operations.

WAGE TYPE: Salaried Exempt; FLSA Exemption: Administrative Exemption.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Order fulfillment/Order management
  • Manage sales order fulfillment process and follow up on all exceptions for items not available.
  • Resolve sales order discrepancies, reconcile open orders, and resolve inbound EDI errors.
  • Provide updates on past due orders and timing to get current on orders.
  • Coordinate with planning team, operations, and shipping on any issues with parts for assigned customer.
  • Obtain customer demand forecast and share with planning & sales teams.
  • Receive products from Tier 2 customers and does production planning when applicable.
  • Work with sub-contractors and internal operations to prioritize work accordingly to meet customer due dates.
  • Inventory management of customer-owned product including resolving count discrepancies and scrap adjustments.
  • Manage the stock and flow of customer-owned dunnage and initiate expendable packaging option as needed.
  • Facilitate launch of new projects with Integration and with customer contact.
  • Initiates actions to resolve quality issues with customers, production, and quality engineering.

• Customer relations
  • Primary point of contact for communicates with customer scheduler.
  • Develops relationships with customer contacts.
  • Monitors customer metrics and resolves issues.
  • Conducts onsite visits to customers and/or suppliers to build relationships and resolve issues as needed.
  • Resolves customer credits and communicates RMAs with customers.

• Logistics
  • Coordination of all outbound shipments with shipping team to ensure on-time delivery.
  • Prepare international shipping paperwork for overseas shipments.
  • Send advanced ship notices (ASN's) with tracking numbers to customers for each shipment.

• Other
  • Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers, by communicating openly, honestly, and constructively, treating all employees with dignity, respect, and courtesy.
  • Could potentially be in contact with hazardous chemicals.
  • Any other tasks as required fulfilling Lincoln Industries' Beliefs and Drivers.
  • Environmental responsibility is our commitment to our communities.
  • Proper disposal of waste such as recyclables, standard waste, hazardous waste, etc. is expected.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Equivalent combinations of education and experience may be substituted for the expected levels of education and experience required.

Education and Experience:

• Expected: Associate degree and 2-4 years related experience.
• Preferred: Bachelor’s degree and 2 years related experience.

Other Skills:

• Possess interpersonal skills and good organizational skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.

Communication Skills:

• Must be able to read, write and comprehend the English language.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Physical Requirements:

Must be able to perform physical functions equivalent to Category E.