Account Representative

As a Account Representative a typical day might include the following:   

• Providing world-class customer care to both internal and external customers. 
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, customer visit support, and creation/maintenance of customer unique specifications. 
• Communicating with customers and global account managers on deliverables and any additional customer service issues independently. 
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.  
• Assist the management with reporting and monitoring of regional performance. 
• Own customer feedback tracking and driving to customer satisfaction. 
• Order office supplies, coordinate internal and customer meetings, and provide administrative/office support as needed. 

This job might be for you if you have: 

• A minimum of 3 years of customer service experience.  
• An associate degree or related business experience. A bachelor’s degree is preferred. 
• Strong computer skills. 
• The ability to travel up to 15% of the time.  
• The ability to learn concepts and technical details of products. 
• Excellent writing, proofreading, documentation, and communication skills. 
• The ability to learn new skills and assume new responsibilities. 
• The ability to work cooperatively in a team environment. 
• Experience with ERP or CRM tools. 
• Experience in a technical sales environment. 

Location 

• While Pullman, WA is the preferred location for this role, we are open to candidates based in any U.S. SEL office. Proximity to a major airport is strongly preferred.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.  
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data 

We anticipate filling this position as an Account Representative $30.00-$45.00 per hour. We are open to reviewing additional candidates with more or less experience, and the salary range may differ if filled at a different level. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills. 

Communication with Applicants 

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [email protected].

SEL is an Equal Opportunity Employer: Vets/Disabled.