Account Representative - Knoxville, TN Area

Description

Who are we?

DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We’re committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.

What you'll be doing:

·  Generate outbound calls and field incoming calls

·  Obtain necessary estate information as available and follow up with the representative regarding claim filing

·  Notate files with estate information

·  Negotiate payment arrangements and follow-up on payment arrangements

·  Send confirmation and settlement letters as required

·  Respond to all voicemail messages daily

·  Accurately document accounts and notate files with correct transaction codes 

Requirements

What's in it for you:

·  Competitive base wage

·  Monthly commission and bonus opportunities available on most teams

·  Monday through Friday schedule that you set the week before, NO WEEKENDS!

·  Benefits (including medical, dental, vision, life, etc) starting the 1st of the month after hire date

·  Paid time off accrued from start date

·  Free food

·  Free workout facility at corporate office

·  Causal dress code where jeans are ok every day!

Minimum requirements:

·  A high school diploma, GED, or equivalent

·  Minimum of 2 years of customer service experience or 1 year collection experience

What makes a great Account Representative: A competitive nature and a team spirit with empathetic customer service over the phone. Comfortable working on multiple computer systems at one time and have one (1) year experience in collections or 2 years in Customer Service.

All offers of employment are contingent upon successful completion of a criminal background check and drug screening.

DCMS is An Equal Opportunity Employer & Veteran Friendly