Account Representative - West

1. Client Relationship Management

• Serve as the primary point of contact for clients within the eastern territory.
• Develop and maintain strong, professional relationships with physicians, practice managers, and clinical teams.
• Coordinate new LIS management, ensuring seamless onboarding and communication with internal departments.
• Identify client needs, resolve service issues promptly, and escalate complex matters to leadership when needed.
• Monitor account performance and service quality to ensure satisfaction and retention.

2. Operational Support & Coordination

• Collaborate closely with laboratory operations, couriers, and pathologists to ensure accurate and timely specimen handling.
• Assist with setup and training for client interfaces, ordering portals, and electronic result systems.
• Support internal process improvements to enhance client experience and efficiency.
• Maintain updated client records, contact lists, and documentation within company systems.
• Participate in meetings to provide client feedback and assist with strategic account planning.

3. Technology & Systems

• Utilize LIS or CRM systems to track client activity, issues, and performance metrics.
• Provide technical assistance to clients related to connectivity or report access.
• Leverage technology tools to monitor turnaround times, test ordering patterns, and trends.

4. Other Duties

• Represent Clin-Path at occasional client events, conferences, and meetings.
• Assist with marketing or educational outreach as needed.
• Perform other related duties as assigned.

1. Must have excellent customer service skills.
2. Must be able to lift 30 Lbs.
3. Must be able to work in a laboratory setting.
4. This position operates primarily in the field with regular travel to client sites and visits to Clin-Path’s office. Must maintain a valid driver’s license and reliable transportation.

1. Computer/Servers/Network Equipment
2. Phone and Fax Machines
3. Printers
4. LIS System and Portals

• Associates degree in Marketing, Business, Communications, or related field preferred.
• 3–5 years of experience in account management, client services, or healthcare operations (laboratory or diagnostic services strongly preferred).
• Knowledge of or experience with Laboratory Information Systems (LIS) preferred.
• Proficiency in Microsoft Office and comfort with technology platforms.
• Strong interpersonal and communication skills with a friendly, professional demeanor.
• Ability to multitask and manage competing priorities effectively.
• Willingness to travel occasionally to Tucson, Show Low, and other client locations.

Benefits:

Clin-Path Associates offers nationally competitive compensation and benefits. Our benefits program provides a comprehensive array of services to our employees including, but not limited to health insurance (Primarily covered by the company), dental insurance (100% covered by the company) vision insurance, paid time off, retirement contributions (401k), & flexible spending account (FSA).