Account Resolution Specialist (Collector) - Room for Advancement

Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.

We are looking for an Account Resolution Specialist (Collector) responsible for the specific duties listed below.

Your specific duties will include:

• Maintaining verbal and written contact with members and others associated with overdue obligations.
• Identifying the reason for delinquency by contact with members. Record information about the financial status of members and the status of collection efforts after each member conversation.
• Attempting to cure delinquency by assisting members with payment arrangements.
• Recovering funds owed to Credit Union through all legal voluntary and involuntary means.
• Following up daily on broken payment arrangements.
• Handling incoming phone calls and providing exceptional member service.
• Documenting all conversations and actions accurately and timely.

Specific qualifications for the position include:

• Possess knowledge of the Credit Union's products and services.
• Superb customer service orientation.
• Strong numeric ability. Accuracy and attention to detail.
• Maintain Fair Credit Reporting.
• Computer proficiency and knowledge of MS Office Suite are required.

Preferred Education and Experience

• Previous Collector experience with a credit union is highly desirable.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail [email protected] or call 972.514.1515.