Account Retention Specialist

About Us
The Frate Group is a well-established, profitable, and growing logistics company with over 50 years of experience. We thrive on delivering flexible, reliable, and cost-effective domestic supply chain solutions to our customers through freight brokerage, warehousing and distribution, and local LTL & FTL freight. Our mission is to be “The Most Dependable Transportation Service in the World".

Position Summary
We are seeking a driven and customer-focused Account Retention Specialist to join our team. This role is responsible for maintaining and growing revenue from existing accounts, identifying upsell opportunities, and ensuring long-term client satisfaction.

Key Responsibilities

• Manage and grow existing client relationships to achieve revenue and retention goals.
• Identify opportunities across all service lines to expand customer engagement.
• Collaborate with internal teams to develop tailored solutions and pricing strategies.
• Uncover additional service needs within clients’ supply chains.
• Maintain accurate records in CRM and provide regular activity reports.
• Uphold company values and maintain confidentiality of client and company information

•  Minimum 1 year of inside or outside sales experience required.
• Experience in transportation or freight preferred; logistics, warehousing & distribution, or supply chain experience considered.
• Strong communication, negotiation, and presentation skills.
• Proficiency in MS Office, CRM systems, and pricing tools.

Why Join Us

• Competitive base salary + aggressive uncapped commission structure
• Comprehensive and competitive benefit plans (health, dental, vision, etc.)
• 401(k) with up to 10% company match.
• Supportive and entrepreneurial work culture
• Opportunity to make a big impact in a stable, recognized logistics company

Apply Now

If you're a natural closer with a drive to win and the desire to grow within a supportive environment, we want to hear from you. Apply now to take your sales career to the next level with a company that rewards hard work and hustle, where you are a valued contributor and not just a number.