Account Sales Executive

Account Sales Executive 

The Account Manager is responsible for solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding customers' business environments and aligning Ricoh solutions to support their mission-critical goals and objectives through strong relationships with key decision-makers and influencers.

Key Responsibilities Business Development

• Develop and execute business development strategies to drive growth within new and existing accounts.


• Build relationships with decision-makers and influencers to identify and generate new sales opportunities, increasing Ricoh's market share.


• Research customer environments to uncover and address both known and latent business challenges.


• Understand how customers make purchasing decisions by focusing on their business needs rather than a predetermined product or service.


• Effectively communicate Ricoh's value proposition and ability to accelerate digital transformation.


• Use consultative selling and storytelling techniques to uncover opportunities that align with Ricoh's portfolio of solutions.


• Articulate the financial impact of purchasing decisions and demonstrate business value.


• Develop and confidently deliver compelling presentations in both virtual and in-person settings.

Qualifications Education and Experience

• Bachelor's degree or equivalent work experience required.


• Minimum of 3 years of proven business development experience.


• Experience in an IT and/or software services environment preferred.


• Knowledge of document workflow solutions and processes preferred.


• Foundational understanding of profit and loss (P&L) components.


• Ability to research and analyze customer organizations to facilitate meaningful business conversations.


• Demonstrated success managing multiple accounts while maintaining strong attention to detail.

Knowledge, Skills, and Abilities

• Proven ability to collaborate effectively and build influence across stakeholders.


• Solid understanding of solution design and consultative sales processes.


• Ability to bring thought leadership to customer engagements.


• Excellent verbal and written communication skills.


• Demonstrated ability to develop and maintain professional relationships with key stakeholders.


• Maintains current knowledge of Ricoh's products, services, and solutions.


• Ability to assess customer environments and develop strategies to expand Ricoh's core services across the enterprise.


• Strong learning agility and adaptability.


• Skilled at navigating customer approval processes while developing sponsors and advocates within client organizations.

Working Conditions, Mental and Physical Demands

• Primarily works in a standard office environment with adequate lighting, ventilation, and typical noise levels.


• Regularly interprets, analyzes, and applies complex information, data, and instructions.


• Work is largely sedentary but may require occasional walking, standing, bending, reaching, and lifting or carrying items weighing up to 10 pounds (e.g., files, documents, and office materials).


• Requires regular use of standard office equipment, including computers, keyboards, calculators, and related tools.


• Approximately 20% travel required, including occasional overnight travel.