Account Service Representative

Join a growing, successful regional family-owned and professionally managed company that has proudly served customers since 1934.

We are seeking an enthusiastic, customer-focused Hospitality Account Manager to build strong relationships with a designated group of hospitality customers and ensure they receive exceptional service. This position serves as a key connection between our customers and our company, coordinating service, monitoring inventory, resolving issues, and identifying opportunities to improve the overall customer experience.

The ideal candidate is organized, responsive, professional, and enjoys building lasting customer relationships. If you take pride in delivering exceptional service and thrive in a fast-paced, relationship-driven environment, we want to hear from you.

Key Responsibilities

• Serve as a primary point of contact and the face of the company for assigned hospitality customers.


• Act as a liaison between customers and internal teams to ensure clear, consistent, and timely communication.


• Monitor products and services provided to assigned customers to ensure quality, accuracy, and complete customer satisfaction.


• Coordinate service needs and proactively address customer concerns or issues.


• Build and maintain strong, long-term customer partnerships based on trust, communication, and exceptional service.


• Identify opportunities to improve service programs, processes, and customer satisfaction.


• Identify unnecessary expenses and develop solutions that improve efficiency and control costs.


• Work closely with internal teams, managers, vendors, and customers to resolve issues and meet customer expectations.


• Maintain accurate customer information, inventory, and service-related records.


• Consistently look for ways to exceed customer expectations while supporting company goals and budget objectives.

Qualifications & Competencies

• High school diploma or equivalent required.


• Previous customer service, account management, hospitality, sales, or related experience preferred.


• Must be comfortable communicating with customers and all levels of management.


• Strong verbal and written communication skills.


• Highly organized, responsive, and detail-oriented.


• Positive, professional attitude with a genuine commitment to customer service.


• Ability to establish trust and communicate openly and respectfully with associates, managers, customers, and vendors.


• Strong problem-solving and decision-making skills.


• Ability to work independently while also functioning effectively as part of a team.


• Proficiency with Microsoft Word, Excel, Outlook, and other common computer applications.


• Must possess a valid driver's license and maintain an excellent driving record.


• Must be able to lift, push, and pull a minimum of 50 pounds.